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- Tasks: Provide first-line IT support and resolve customer queries via phone, email, and chat.
- Company: Leading recruitment agency with a focus on customer service excellence.
- Benefits: Competitive pay of £12.60 per hour and full training provided.
- Why this job: Kickstart your career in IT support and develop valuable communication skills.
- Qualifications: Strong communication and problem-solving skills; prior experience is a plus.
- Other info: 35-hour work week, Monday to Friday, with opportunities for growth.
The predicted salary is between 12 - 16 £ per hour.
A leading recruitment agency is seeking a motivated Customer Service Advisor to work in Porton Down, Salisbury, providing first-line IT support. The role involves responding to customer queries via phone, email, and online chat, along with logging requests and resolving issues efficiently.
Ideal candidates will have strong communication and problem-solving skills, and while prior customer service experience is advantageous, full training will be available.
Working hours are 35 hours a week, Monday to Friday, paying £12.60 per hour.
IT Helpdesk Advisor – Entry-Level Customer Support in Salisbury employer: Manpower UK - RISE
Contact Detail:
Manpower UK - RISE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Advisor – Entry-Level Customer Support in Salisbury
✨Tip Number 1
Get to know the company before your interview! Research their values and culture so you can show how you fit in. This will help us stand out as a candidate who’s genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role involves responding to queries, we should be ready to demonstrate our ability to explain technical issues clearly and concisely during the interview.
✨Tip Number 3
Prepare for common customer service scenarios! Think about how we would handle difficult customers or tricky IT problems. This will show that we’re proactive and ready for the challenges of the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that we’re serious about joining the team at Porton Down.
We think you need these skills to ace IT Helpdesk Advisor – Entry-Level Customer Support in Salisbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience, even if it's not directly in IT. We want to see your communication and problem-solving skills shine through!
Craft a Catchy Cover Letter: Your cover letter is your chance to show us your personality! Keep it friendly and professional, and explain why you're excited about the IT Helpdesk Advisor role.
Show Off Your Skills: In your application, mention any tech skills or customer service experiences you have. Even if you haven't worked in IT before, we love to see how you can bring your unique skills to the table!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at Manpower UK - RISE
✨Know Your Stuff
Before the interview, brush up on basic IT concepts and common customer service scenarios. Familiarise yourself with the types of queries you might encounter as an IT Helpdesk Advisor. This will show your potential employer that you're proactive and ready to tackle challenges head-on.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common questions like 'How would you handle an upset customer?' or 'Can you describe a time you solved a problem?' Practising your responses will help you feel more confident and articulate during the actual interview.
✨Show Off Your Communication Skills
Since this role involves interacting with customers via phone, email, and chat, demonstrate your communication skills during the interview. Be clear and concise in your answers, and don’t hesitate to ask for clarification if you don’t understand a question. This shows that you value effective communication.
✨Ask Thoughtful Questions
At the end of the interview, take the opportunity to ask insightful questions about the company culture, training processes, or team dynamics. This not only shows your interest in the role but also helps you determine if the company is the right fit for you.
