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- Tasks: Deliver exceptional customer service and manage orders efficiently.
- Company: Join a dynamic team in Norwich focused on professional operations.
- Benefits: Enjoy competitive pay, 28 days holiday, free parking, and comprehensive training.
- Why this job: Great opportunity for career development with access to online courses and a supportive team culture.
- Qualifications: Outstanding customer service skills and computer literacy required.
- Other info: Immediate start with a contract running until March 2025.
The predicted salary is between 20400 - 30600 £ per year.
Fulfilment Agent
Are you seeking a new opportunity? Join our client’s team at Norwich and enjoy:
Competitive Pay: Earn £25,500 per annum. Rates are PAYE, 28 days holiday per year which increase with length of service.
Shifts: Monday- Friday 09:00 – 17:00pm
Perks: Free on-site parking, provided PPE, comprehensive training.
Career Development: Access to Manpower ‘MyPath’ for online courses.
Responsibilities:
- Delivering exceptional customer service.
- Ensuring safe and professional operations in line with client standards.
- Taking calls from customers and placing orders on the system
- General admin duties
- Handle incoming customer calls & inquiries in a professional and timely manner.
- Operate internal Operations system to log, book, track and follow customer orders.
- Support and work with the office team in all other aspects of administration as required.
- Maintain office hygiene standards and demonstrate safe working practices.
- Follow and adhere to client policies, procedures and code of conduct.
- Reconciling Driver’s loads from the previous day
- Debriefing Driver’s at the end of their day and making any necessary amendments
- Compliance Checks to be carried out on all Vehicles once a month
- Cylinder Yard Counts, including entering of stock figures and carrying out any investigations
- Participating In End of Month Stock counts when required
Requirements:
- Outstanding customer service
- Computer literate
- Successful candidates require a DBS check.
Details:
- The role is due to start immediately and will run until around March 2025 when it will be reviewed.
Job Tenure: Contract and Full-Time Salary: Up to £25500 per annum Location: Norwich, Norfolk
Fulfilment Agent- £25,500 per annum- Norwich - Norwich employer: Manpower UK - RISE
Contact Detail:
Manpower UK - RISE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fulfilment Agent- £25,500 per annum- Norwich - Norwich
✨Tip Number 1
Familiarize yourself with the company's customer service standards and practices. This will help you demonstrate your understanding of exceptional customer service during the interview.
✨Tip Number 2
Brush up on your computer skills, especially in using internal operations systems. Being able to showcase your proficiency in handling orders and tracking customer inquiries will set you apart.
✨Tip Number 3
Prepare for questions related to compliance checks and safety standards. Showing that you understand the importance of these aspects will highlight your commitment to professional operations.
✨Tip Number 4
Be ready to discuss your experience with general admin duties and teamwork. Highlighting your ability to support office operations will demonstrate that you're a well-rounded candidate.
We think you need these skills to ace Fulfilment Agent- £25,500 per annum- Norwich - Norwich
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Fulfilment Agent position. Understand the key responsibilities and requirements, such as delivering exceptional customer service and handling administrative duties.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job. Emphasize your customer service background and any administrative roles you've held, ensuring to mention your computer literacy.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you have provided outstanding customer service in the past and how you can contribute to the team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Manpower UK - RISE
✨Showcase Your Customer Service Skills
Since the role emphasizes delivering exceptional customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
✨Familiarize Yourself with Operations Systems
The job requires operating an internal operations system. Brush up on any relevant software or systems you've used before, and be ready to discuss your experience with them during the interview.
✨Demonstrate Attention to Detail
With responsibilities like reconciling driver loads and conducting compliance checks, it's crucial to show that you have a keen eye for detail. Prepare to discuss how you ensure accuracy in your work.
✨Understand the Importance of Safety Standards
The role involves maintaining office hygiene standards and safe working practices. Be ready to talk about your understanding of safety protocols and how you've implemented them in previous roles.
