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- Tasks: Provide support via phone and chat, resolving issues efficiently.
- Company: Join a forward-thinking company focused on best practices and customer satisfaction.
- Benefits: Enjoy flexible weekend hours and gain valuable experience in tech support.
- Why this job: Perfect for tech enthusiasts wanting to enhance their skills while helping others.
- Qualifications: No prior experience needed, just a passion for technology and learning.
- Other info: Receive comprehensive training and stay updated with the latest tech trends.
As a Support Analyst you will work within our Best Practices to provide Experience, this includes resolving support calls within Service Level Agreements whilst receiving consistently good feedback through Quality Control and our Customer Satisfaction Survey.
- To provide Service Desk support to clients via telephone and chat
- Logging and updating support tickets within the Company's Incident Management Application
- Resolving support calls in a quick and efficient manner whilst meeting SLA's
- To escalate calls where necessary to the Desktop Team and/or Infrastructure Team
- To complete company provided training to ensure you have what you need to fulfil your role
- To keep up to date with the latest technologies utilised by the Company
- To demonstrate a genuine desire to continually improve your technical knowledge and ability
Trainee Service Desk analyst - Weekend Support employer: Manpower UK Ltd
Contact Detail:
Manpower UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Service Desk analyst - Weekend Support
✨Tip Number 1
Familiarise yourself with common IT support tools and ticketing systems. Understanding how to log and manage support tickets effectively will give you a head start in the role.
✨Tip Number 2
Brush up on your communication skills, especially for telephone and chat support. Practising clear and concise explanations can help you resolve issues more efficiently and improve customer satisfaction.
✨Tip Number 3
Stay updated on the latest technologies relevant to the role. This not only shows your commitment to learning but also prepares you to handle a variety of support calls effectively.
✨Tip Number 4
Demonstrate your eagerness to learn during any interviews or discussions. Highlighting your willingness to complete training and improve your technical knowledge can set you apart from other candidates.
We think you need these skills to ace Trainee Service Desk analyst - Weekend Support
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Trainee Service Desk Analyst position. Tailor your application to highlight relevant experiences and skills that align with these requirements.
Highlight Customer Service Skills: Since the role involves providing support via telephone and chat, emphasise any previous customer service experience you have. Use specific examples to demonstrate how you've effectively resolved issues and maintained customer satisfaction.
Showcase Technical Knowledge: Mention any technical skills or knowledge you possess that are relevant to the role. This could include familiarity with incident management applications or any training you've completed in IT support. Demonstrating a willingness to learn and improve is also crucial.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your CV but also expresses your enthusiasm for the role and the company. Make sure to convey your genuine desire to contribute to the team and your commitment to meeting SLAs and improving your technical abilities.
How to prepare for a job interview at Manpower UK Ltd
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Trainee Service Desk Analyst. Familiarise yourself with the key tasks such as logging support tickets, resolving calls, and escalating issues when necessary.
✨Show Your Customer Service Skills
Since this role involves direct interaction with clients, be prepared to discuss your previous customer service experiences. Highlight any situations where you successfully resolved issues or received positive feedback.
✨Demonstrate Technical Knowledge
Brush up on the latest technologies relevant to the company. Be ready to discuss how you keep your technical skills updated and any specific tools or software you are familiar with that may be used in the role.
✨Prepare for Scenario Questions
Expect scenario-based questions where you might need to demonstrate how you would handle specific support calls or technical issues. Practising these scenarios can help you articulate your thought process clearly during the interview.
