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- Tasks: Provide 2nd line IT support and troubleshoot technical issues for users.
- Company: Join a leading IT support company in Morley with a collaborative team.
- Benefits: Competitive salary up to £34,000, training opportunities, and a supportive work environment.
- Why this job: Make a real difference by solving tech problems and helping users thrive.
- Qualifications: 4+ years in a management role with strong Microsoft Office 365 knowledge.
- Other info: Fast-paced environment with great career development potential.
The predicted salary is between 28000 - 40000 £ per year.
ManpowerGroup Inc. are working with a client based in Morley that specialise within IT support and services. Our client is looking for a Senior Helpdesk Advisor within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills.
The role:
- Full Time Perm Position
- Monday to Friday, Fully Office based
- Hours: 8:45am- 5:15pm
- Location: Morley, Leeds
- Salary: Up to £34,000
- A supportive and collaborative team environment
- Exposure to a wide range of technologies
- Opportunities for training and career development
Key Responsibilities:
- Provide 2nd line support for Windows, Office 365, and other core systems
- Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs)
- Support remote access tools (RDP, VPN) and disaster recovery solutions
- Monitor system alerts and respond to tickets via the helpdesk platform
- Keep users informed on issue progress and planned outages
- Escalate complex issues to 3rd line or field engineers
- Log time accurately on support tickets
What You'll Need:
- Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune)
- MUST have worked in an MSP environment
- MUST have minimum 4 years experience in a management role
- Experience with Windows Server
- Good understanding of networking: VLANs, port forwarding, routing, switching
- Proficient in Microsoft Office apps
- Ability to troubleshoot and resolve technical issues quickly
- Excellent communication and time management skills
- Self-motivated and able to work in a fast-paced environment
If you are an expert within the technical support field, we want to hear from you! Apply now via Manpower or send your CV.
Senior Helpdesk Advisor employer: Manpower UK Ltd
Contact Detail:
Manpower UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Helpdesk Advisor
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars related to IT support. It’s a great way to meet people in the industry and might just lead you to your next job opportunity.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your technical projects and achievements. This can really set you apart from other candidates when you’re applying for that Senior Helpdesk Advisor role.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. We recommend doing mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we love hearing from passionate candidates like you!
We think you need these skills to ace Senior Helpdesk Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Office 365 and any relevant MSP roles. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your technical knowledge!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Senior Helpdesk Advisor role. Share specific examples of how you've tackled technical issues in the past and how you’ve provided excellent customer service.
Show Off Your Communication Skills: Since this role involves keeping users informed and escalating issues, make sure your application reflects your strong communication skills. We love candidates who can convey complex information clearly and concisely!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at Manpower UK Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, Windows Server, and networking concepts. Be ready to discuss specific scenarios where you've successfully resolved issues, as this will show your hands-on experience.
✨Show Off Your Customer Service Skills
Since this role involves a lot of user interaction, prepare examples that highlight your excellent communication and customer service skills. Think about times when you turned a frustrated user into a satisfied one – those stories will resonate well!
✨Familiarise Yourself with the Company
Do a bit of research on the company and its culture. Understanding their values and the technologies they use can help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life support situations. Practice how you would troubleshoot common issues or handle escalated tickets. This will demonstrate your problem-solving skills and ability to think on your feet.
