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For Companies At a Glance
- Tasks: Manage engineer schedules and ensure customer service agreements are met.
- Company: Join the UK's largest independent provider of cleaning equipment with a diverse client base.
- Benefits: Enjoy a hybrid work model with one day from home and supportive corporate culture.
- Why this job: Be part of a dynamic team that values relationships and delivers impactful service.
- Qualifications: No specific experience required; just a passion for organisation and communication.
- Other info: Work Monday to Friday, with opportunities for growth in a thriving industry.
The predicted salary is between 28800 - 43200 £ per year.
Manpower UK are supporting our reputable client in their search for a Scheduler to join their Peterborough office. Our client is the UK's largest independent provider of cleaning equipment. They manage thousands of sites across the UK in a wide variety of sectors including retail, healthcare, warehousing, manufacturing, distribution, and education. As well as supplying and servicing traditional cleaning equipment, they also have over a decade of experience in robotic floor cleaning machines.
Role Overview
As Regional Engineers Scheduler, your role will be managing the workloads of the engineering workforce, adhering to customer service level agreements (SLAs). You will be establishing and evolving relationships across the Service Delivery function and across the wider business. Hours are Monday to Friday (Apply online only) working from the office with 1 day working from home.
Key Responsibilities and Accountabilities:
- Managing engineer diaries for the region, adhering to the customer SLAs
- Main point of contact for all engineer and planning enquiries
- Manage permit portals and ensure customer booking requirements are met
- Completing administration tasks associated with closing the cases
- Liaise with the Service Delivery Managers to ensure diaries are achievable.
- Work with our internal colleagues based at various locations to ensure that breakdown attendance is delivered on time and in line with customer expectations
Scheduler employer: Manpower UK Ltd
Contact Detail:
Manpower UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler
✨Tip Number 1
Familiarise yourself with the cleaning equipment industry, especially robotic floor cleaning machines. Understanding the products and services offered by our client will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the scheduling and service delivery sectors. Attend relevant industry events or join online forums to connect with others who can provide insights or even referrals for the Scheduler role.
✨Tip Number 3
Demonstrate your organisational skills by preparing examples of how you've successfully managed workloads or schedules in previous roles. Be ready to discuss these experiences in detail during your interview.
✨Tip Number 4
Research the company's customer service level agreements (SLAs) and be prepared to discuss how you would ensure adherence to these standards in your role as a Scheduler. This shows your commitment to maintaining high service quality.
We think you need these skills to ace Scheduler
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Scheduler position. Tailor your application to highlight relevant experience in managing workloads and adhering to SLAs.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in scheduling, administration, or customer service. Use specific examples to demonstrate how you've successfully managed similar tasks in the past.
Showcase Communication Skills: Since the role involves liaising with various teams and managing enquiries, make sure to showcase your communication skills. Provide examples of how you've effectively communicated with colleagues or clients in previous roles.
Proofread Your Application: Before submitting your application, take the time to proofread your documents. Check for spelling and grammatical errors, and ensure that your information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Manpower UK Ltd
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Scheduler. Familiarise yourself with managing engineer diaries, customer SLAs, and the importance of effective communication within the Service Delivery function.
✨Showcase Your Organisational Skills
During the interview, highlight your organisational abilities. Discuss any previous experience where you successfully managed multiple tasks or schedules, as this is crucial for the role.
✨Prepare Questions
Prepare insightful questions about the company’s operations and how they manage their engineering workforce. This shows your interest in the role and helps you gauge if the company is the right fit for you.
✨Demonstrate Teamwork
Emphasise your ability to work collaboratively with others. Share examples of how you've liaised with different teams or departments to achieve common goals, as this is key in ensuring smooth service delivery.
