Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customer inquiries and provide top-notch IT support.
- Company: Join Capgemini, a leading global consulting firm known for innovation.
- Benefits: Earn £12.10/hour plus a £400 monthly shift uplift; enjoy flexible night and day shifts.
- Why this job: Gain valuable experience in customer service while working in a supportive environment.
- Qualifications: No prior experience needed; just bring your communication skills and eagerness to learn.
- Other info: Full training provided to help you succeed in this role.
Salary: £12.10 per hour (Living Wage Employer) Shift Uplift: £400 per month Location: Capgemini, Inverness, or Nairn Hours: Night shifts are (Apply online only) and Day shifts are (Apply online only) Typical shift pattern is a 3-week rotation: Week 1: Mon – Off, Tues – Off, Wed – Off, Thu – Night, Fri – Night, Sat – Night, Sun – Night Week 2: Mon – Off, Tues – Off, Wed – Off, Thu – Off, Fri – Off, Sat – Day, Sun – Day Week 3: Mon – Night, Tues – Night, Wed – Night, Thu – Off, Fri – Off, Sat – Off, Sun – Off As a Customer Service Advisor, you will be the first point of contact for customers. Your main responsibility is to provide 1st line IT support to Capgemini's clients. What you'll do Respond to incoming requests via telephone, email, and web chat Log all requests in the appropriate call logging software Assign calls to relevant support teams Action Back Office requests as and when required Advise customers and support teams of known problems/workarounds Ensure customers are kept updated with the progress of their request Contribute to overall achievements by maintaining agreed personal targetsA background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role. What you'll bring Effective communication skills, both verbally and in writing Genuine passion for delivering exceptional customer service A keen willingness to learn and adapt The abili…
Out of Hours - Customer Service Advisor January employer: Manpower UK Ltd
Contact Detail:
Manpower UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Out of Hours - Customer Service Advisor January
✨Tip Number 1
Familiarize yourself with common IT support issues and solutions. This will help you feel more confident during the interview and demonstrate your proactive approach to learning.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing scenarios with friends or family can help you articulate your thoughts clearly and effectively.
✨Tip Number 3
Research Capgemini's values and customer service philosophy. Understanding their approach will allow you to align your answers with what they are looking for in a candidate.
✨Tip Number 4
Be prepared to discuss your availability and flexibility regarding the shift patterns. Showing that you are adaptable and willing to work night shifts can set you apart from other candidates.
We think you need these skills to ace Out of Hours - Customer Service Advisor January
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Advisor position. Understand the responsibilities and required skills, especially the importance of effective communication and customer service.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service or IT support. Emphasize any previous roles where you demonstrated strong communication skills and a passion for helping customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples from your past experiences that align with the job requirements, particularly your ability to handle customer inquiries effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Manpower UK Ltd
✨Show Your Communication Skills
As a Customer Service Advisor, effective communication is key. Practice articulating your thoughts clearly and concisely, both verbally and in writing. Be prepared to demonstrate how you've successfully communicated with customers in the past.
✨Demonstrate Your Passion for Customer Service
Capgemini values exceptional customer service. Share specific examples of how you've gone above and beyond for customers in previous roles. This will show your genuine passion for helping others and your commitment to delivering great service.
✨Be Ready to Discuss IT Support Scenarios
Since the role involves providing 1st line IT support, familiarize yourself with common IT issues and solutions. Prepare to discuss how you would handle various customer inquiries or technical problems, even if you haven't worked in IT before.
✨Understand the Shift Patterns
The job requires working night shifts and a rotating schedule. Make sure you understand the shift patterns and express your willingness to adapt to this schedule during the interview. This shows that you're committed and ready for the demands of the role.
