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- Tasks: Provide 2nd line IT support and troubleshoot technical issues for users.
- Company: Join a leading IT support company in Morley with a collaborative team.
- Benefits: Competitive salary up to £34,000, training opportunities, and a supportive work environment.
- Why this job: Make a real difference by solving tech problems and helping users thrive.
- Qualifications: 4+ years in a management role, strong Microsoft 365 knowledge, and excellent communication skills.
- Other info: Dynamic office setting with exposure to diverse technologies and career growth potential.
ManpowerGroup Inc. are working with a client based in Morley that specialise within IT support and services. Our client is looking for a Senior Helpdesk Advisor within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills.
The role:
- Full Time Perm Position
- Monday to Friday, Fully Office based
- Hours: 8:45am- 5:15pm
- Location: Morley, Leeds
- Salary: Up to £34,000
- A supportive and collaborative team environment
- Exposure to a wide range of technologies
- Opportunities for training and career development
Key Responsibilities:
- Provide 2nd line support for Windows, Office 365, and other core systems
- Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs)
- Support remote access tools (RDP, VPN) and disaster recovery solutions
- Monitor system alerts and respond to tickets via the helpdesk platform
- Keep users informed on issue progress and planned outages
- Escalate complex issues to 3rd line or field engineers
- Log time accurately on support tickets
What You'll Need:
- Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune)
- MUST have worked in an MSP environment
- MUST have minimum 4 years experience in a management role.
- Experience with Windows Server
- Good understanding of networking: VLANs, port forwarding, routing, switching
- Proficient in Microsoft Office apps
- Ability to troubleshoot and resolve technical issues quickly
- Excellent communication and time management skills
- Self-motivated and able to work in a fast-paced environment
If you are an expert within the technical support field, we want to hear from you! Apply now via Manpower or send your CV.
Senior Helpdesk Advisor in Morley employer: Manpower UK Ltd
Contact Detail:
Manpower UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Helpdesk Advisor in Morley
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars related to IT support. It’s a great way to connect with industry professionals and might just lead you to your next job opportunity.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your troubleshooting successes or any projects you've worked on. This can really set you apart from other candidates when you’re in interviews.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions specific to 2nd line support roles. Think about scenarios where you’ve resolved complex issues and be ready to discuss them.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Senior Helpdesk Advisor in Morley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365, networking, and any relevant management roles. We want to see how your skills match the Senior Helpdesk Advisor position, so don’t be shy about showcasing your technical prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your customer service skills and any specific experiences that relate to the responsibilities listed in the job description.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled complex technical issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently, especially in a fast-paced environment like ours.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach all your documents in one go. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Manpower UK Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, Windows Server, and networking concepts. Be ready to discuss specific scenarios where you've successfully resolved issues, as this will show your hands-on experience.
✨Show Off Your Customer Service Skills
Since this role involves a lot of user interaction, prepare examples that highlight your customer service abilities. Think about times when you turned a frustrated user into a satisfied one – those stories will resonate well with the interviewers.
✨Practice Problem-Solving on the Spot
Expect some technical questions or scenarios during the interview. Practise explaining your thought process while troubleshooting common issues. This will demonstrate your analytical skills and how you approach problem-solving in real-time.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the team dynamics, the technologies they use, or their approach to training and development. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
