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For Companies At a Glance
- Tasks: Deliver exceptional customer service and support smooth business operations.
- Company: Join a dynamic team in the transport industry focused on customer satisfaction.
- Benefits: Enjoy free parking, subsidised meals, and career development opportunities.
- Why this job: Make a real impact while growing your career in a supportive environment.
- Qualifications: Previous customer service experience is essential; transport industry experience is a plus.
- Other info: Full training provided; DBS check required upon application.
Customer Service Advisor - Transport Industry
Location: Bury St Edmunds
Are you passionate about delivering outstanding customer service and ready to take the next step in your career? Join our dynamic team in the transport industry as a Customer Service Advisor and become a key player in ensuring our customers receive the best possible experience every day.
Why Join Us?
- Full-Time Hours: 37.5 hours per week, Monday to Friday, 08:30-17:00, with the option for weekend overtime.
- Competitive Salary: £12.82 per hour
- Perks & Benefits: Free on-site car parking. Subsidised on-site canteen for your convenience. Access to Manpower 'MyPath' - our exclusive development and up-skilling program. Clear opportunities for career progression within the company.
What You'll Be Doing
- Delivering exceptional customer service in every interaction.
- Answering inbound calls professionally and efficiently.
- Collaborating with various departments to ensure customer needs are met accurately and promptly.
- Maintaining high standards of data input and record-keeping.
- Supporting smooth business operations by liaising across teams.
What We're Looking For
- Previous customer service experience is essential; experience in the transport industry is a plus.
- A proactive approach: take ownership of your actions and support positive change.
- Excellent communication skills - be clear, concise, and approachable.
- Strong organisational skills to plan and prioritise your workload effectively.
- Innovative thinking to solve problems and improve processes.
- A supportive team player who recognises when others need help and offers it willingly.
- Exceptional attention to detail and a high regard for safety at all times.
- Ability to follow instructions and work both independently and as part of a team.
Additional Information
Full training will be provided to help you succeed in your role. A DBS check will be required upon successful application.
If you're ready to make a real impact and grow your career in a supportive and forward-thinking environment, we want to hear from you! Apply today and start your journey with us.
Logistics Customer Service Agent/r £12.82ph- Bury St Edmunds employer: Manpower UK Ltd
Contact Detail:
Manpower UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Logistics Customer Service Agent/r £12.82ph- Bury St Edmunds
✨Tip Number 1
Familiarise yourself with the transport industry and its specific customer service challenges. Understanding common issues faced by customers in this sector will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you articulate your thoughts clearly and confidently, which is crucial for a Customer Service Advisor role.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've effectively managed your workload in previous roles. Being able to discuss your prioritisation strategies will impress potential employers.
✨Tip Number 4
Network with current or former employees in the transport industry. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Logistics Customer Service Agent/r £12.82ph- Bury St Edmunds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in the transport industry if applicable. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive approach. Mention specific examples of how you've delivered exceptional service in previous roles.
Highlight Key Skills: In your application, emphasise your communication skills, organisational abilities, and attention to detail. These are crucial for the role and should be clearly demonstrated in your written materials.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Manpower UK Ltd
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Be prepared to share specific examples of how you've handled challenging situations and delivered exceptional service.
✨Demonstrate Proactivity
Employers are looking for candidates who take ownership of their actions. Share instances where you took initiative to improve processes or resolve issues, showing that you're proactive and ready to contribute positively.
✨Communicate Clearly and Effectively
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly. Use concise language and ensure you listen actively to any questions posed by the interviewer.
✨Emphasise Teamwork and Support
Being a supportive team player is key in this position. Prepare to discuss how you've collaborated with others in past roles and how you can contribute to a positive team environment.
