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- Tasks: Provide first-line IT support and assist customers with their queries.
- Company: Leading staffing agency known for its supportive work environment.
- Benefits: Full training provided, Monday to Friday hours, and a friendly team atmosphere.
- Why this job: Kickstart your career in IT while helping others solve their tech issues.
- Qualifications: Excellent communication skills and a passion for customer service.
- Other info: Ideal for those looking to grow in the IT field with a supportive team.
The predicted salary is between 28800 - 42000 £ per year.
A leading staffing agency is looking for a Customer Service Advisor in Inverness. In this role, you will provide first-line IT support and respond to customer queries through various channels.
The position requires excellent communication skills and a passion for customer service. Experience in customer service is preferred, and IT knowledge will be beneficial.
The role offers full training and operates Monday to Friday with 35 hours per week.
First-Line IT Helpdesk Advisor in Inverness employer: Manpower UK Ltd
Contact Detail:
Manpower UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First-Line IT Helpdesk Advisor in Inverness
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and what they stand for can help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common interview questions related to customer service and IT support. We all know how tricky it can be, so rehearsing your responses can help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! This shows that you’re engaged and eager to learn more about the role and the company culture.
✨Tip Number 4
Apply through our website for a smoother process. It’s quick and easy, and we’ll keep you updated on your application status, so you won’t be left in the dark!
We think you need these skills to ace First-Line IT Helpdesk Advisor in Inverness
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about customer service, make sure your written application reflects your excellent communication skills. Use clear and concise language, and don’t forget to showcase your passion for helping others!
Tailor Your Application: We want to see how you fit into the role of a First-Line IT Helpdesk Advisor. Take a moment to tailor your CV and cover letter to highlight relevant experience in customer service and any IT knowledge you have. It’ll make a world of difference!
Be Yourself: Let your personality shine through in your application! We’re looking for someone who’s not just qualified but also a great fit for our team. Don’t be afraid to show us what makes you unique and why you’re passionate about this role.
Apply Through Our Website: To make sure your application gets to us quickly and easily, apply through our website. It’s straightforward and ensures we receive all the necessary information to consider you for the position. We can’t wait to hear from you!
How to prepare for a job interview at Manpower UK Ltd
✨Know Your IT Basics
Brush up on your IT knowledge before the interview. Familiarise yourself with common technical issues and solutions, as well as the tools you might be using. This will show that you're proactive and ready to tackle customer queries right from the start.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your passion for helping others, which is key for this role.
✨Practice Your Communication
Since excellent communication skills are crucial, practice articulating your thoughts clearly and concisely. You could even do mock interviews with friends or family to get comfortable speaking about your experiences and answering potential questions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or what success looks like in this role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
