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- Tasks: Provide top-notch customer service and IT support via phone, email, and chat.
- Company: Join Capgemini, a leading tech company with a focus on innovation.
- Benefits: Earn £12.60 per hour plus a monthly shift uplift and enjoy flexible shifts.
- Why this job: Kickstart your tech career while helping customers solve their issues.
- Qualifications: Great communication skills and a passion for customer service are key.
- Other info: Full training provided; perfect for those eager to learn and grow.
The predicted salary is between 12 - 16 £ per hour.
Salary: £12.60 per hour (Living Wage Employer)
Shift Uplift: £415 per month
Location: Capgemini, Inverness or Nairn
Hours: Night shifts are (Apply online only) and Day shifts are (Apply online only)
Typical shift pattern is a 3-week rotation:
- Week 1: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Night, Sat - Night, Sun - Night
- Week 2: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Off, Sat - Day, Sun - Day
- Week 3: Mon - Night, Tues - Night, Wed - Night, Thu - Off, Fri - Off, Sat - Off, Sun - Off
Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.
What you’ll do:
- Respond to customer requests via telephone, email, and web chat
- Log all requests using the appropriate call logging software
- Resolve issues or provide advice and guidance where possible over the phone
- Assign calls to the relevant support teams when needed
- Action Back Office requests when required
- Advise customers and support teams on known problems/workarounds
- Keep customers updated on the progress of their request or incident
- Contribute to team success by meeting agreed personal targets
What you’ll bring:
- Excellent communication skills, both verbal and written
- A genuine passion for delivering great customer service
- Willingness to learn and adapt
- Ability to work independently and as part of a team
- Strong problem-solving skills
- Confidence working under pressure
If you’re looking for a stepping stone into a career in technology, this could be your next move. Interested? Apply today.
Customer Service Advisor - Out Of Hours in Inverness employer: Manpower UK Ltd
Contact Detail:
Manpower UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Out Of Hours in Inverness
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone at Capgemini. A personal connection can really help you stand out in the crowd.
✨Tip Number 2
Prepare for those interviews! Research common customer service scenarios and think about how you'd handle them. Practising your responses will boost your confidence and show that you're ready for the role.
✨Tip Number 3
Show off your passion for customer service! During interviews, share stories that highlight your commitment to helping others. This will resonate with the hiring team and demonstrate that you’re a great fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Capgemini.
We think you need these skills to ace Customer Service Advisor - Out Of Hours in Inverness
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight any previous customer service experience and your passion for helping others, as this will show us you're a great fit for the team.
Show Off Your Communication Skills: Since excellent communication is key in this role, use clear and concise language in your application. We want to see how you express yourself, so don’t hold back on showcasing your verbal and written skills!
Demonstrate Your Problem-Solving Abilities: In your application, share examples of how you've tackled challenges in the past. This will help us understand your approach to problem-solving and how you can contribute to our team's success.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Manpower UK Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the job description, especially the key responsibilities like responding to customer requests and logging issues. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully resolved customer issues in the past. This will showcase your ability to communicate effectively, both verbally and in writing.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've tackled challenges or solved problems. Think about times when you had to think on your feet or adapt quickly to changing situations. This will highlight your strong problem-solving skills, which are essential for a Customer Service Advisor.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with questions about the company culture, team dynamics, or training opportunities. This shows that you're genuinely interested in the role and helps you assess if it's the right fit for you.
