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- Tasks: Provide top-notch customer service and troubleshoot issues for clients.
- Company: Join a dynamic team at Manpower, a leader in workforce solutions.
- Benefits: Enjoy flexible shifts, competitive pay, and ongoing temp assignments.
- Why this job: Perfect for problem solvers who thrive in fast-paced environments and love helping others.
- Qualifications: Must have 1 year of customer service experience and be IT literate.
- Other info: Shifts available 24/7, so you can choose what works for you!
Manpower is looking for Helpdesk Operatives to join our clients growing team in Headington. The successful candidate will be an effective communicator with excellent problem-solving skills and the ability to manage multiple tasks.
A customer-focused approach is essential, along with the ability to remain calm under pressure and provide quick resolutions to customer issues. The ideal candidate must have a minimum of 1 year’s customer service experience, be IT literate and have experience of using customer service software. A good working knowledge of Microsoft Office is also required.
Details:
Shift pattern: the helpdesk is open 24/7 – days / nights / weekends shift available, desirable for you to be able to do cover all shifts.
Payrate: £12.21 per hour
Length of assignment : Temp on going.
Responsibilities:
Provide excellent customer service to customers
Effectively communicate with customers to quickly resolve customer issues.
Manage multiple tasks simultaneously.
Remain calm under pressure.
Maintain a customer-focused approach.
Utilize customer service software.
Possess a working knowledge of Microsoft Office.
Troubleshoot and solve customer problems.
Apply today and we will be in touch.
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Help Desk Technician employer: Manpower UK Ltd
Contact Detail:
Manpower UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Technician
✨Tip Number 1
Familiarise yourself with common customer service software and tools. Since the role requires experience in using such software, being able to demonstrate your proficiency during an interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Excel and Word. Being able to showcase your ability to use these tools effectively can be a big plus, as they are often used in help desk environments for documentation and reporting.
✨Tip Number 3
Prepare for situational questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully resolved customer issues, as this will demonstrate your capability to remain calm under pressure.
✨Tip Number 4
Showcase your flexibility regarding shift patterns. Since the helpdesk operates 24/7, expressing your willingness to cover various shifts can make you a more attractive candidate to potential employers.
We think you need these skills to ace Help Desk Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and IT literacy. Include specific examples of how you've effectively communicated with customers and resolved issues in previous roles.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving skills and ability to manage multiple tasks. Mention your familiarity with customer service software and Microsoft Office, as these are key requirements for the role.
Highlight Relevant Experience: In your application, emphasise any experience you have working in a helpdesk or customer service environment. Use metrics or specific achievements to demonstrate your effectiveness in these roles.
Prepare for Potential Questions: Think about common interview questions related to customer service scenarios. Be ready to discuss how you would handle difficult situations and maintain a calm, customer-focused approach under pressure.
How to prepare for a job interview at Manpower UK Ltd
✨Showcase Your Communication Skills
As a Help Desk Technician, effective communication is key. During the interview, demonstrate your ability to explain technical issues in simple terms and listen actively to the interviewer’s questions.
✨Highlight Problem-Solving Experience
Prepare examples of past experiences where you successfully resolved customer issues. This will showcase your problem-solving skills and your ability to remain calm under pressure.
✨Familiarise Yourself with Customer Service Software
Since experience with customer service software is essential, make sure to mention any relevant tools you've used in the past. If possible, research the specific software the company uses to show your initiative.
✨Demonstrate Flexibility with Shift Patterns
The role requires covering various shifts, so express your willingness to work flexible hours. This shows that you are adaptable and committed to meeting the needs of the team.
