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- Tasks: Lead a team of Lodge Porters and manage the reception services.
- Company: Join a prestigious college community with a vibrant atmosphere.
- Benefits: Earn £16.46 per hour with flexible shifts in a city center location.
- Why this job: Be the face of the college, engaging with diverse visitors and enhancing your leadership skills.
- Qualifications: Must have relevant managerial experience and excellent customer service skills.
- Other info: This is a temporary role with potential for extension; weekend shifts may be required.
Manpower is recruiting for a Head Lodge Porter for a 12-week temporary assignment with possibility of extension. The Head Porter has managerial responsibility for the Porters' Lodge, a primary point of contact for members of and visitors to the College. Operating 24 hours a day 365 days a year, the Lodge provides a reception, information, post, telephone and security service. Leading a team of six Lodge Porters, the Head Porter has a key role within the College, presenting the face of the College to the many and varied groups that interact with the college community. Details: 35 hour a week City centre job role – no parking on site Monday to Friday typically ( however if sickness / holiday occur, weekend shifts must be covered by yourself) Must be flexible on shifts and days, could be working 08:00 – 16:00, 09:00 – 17:00, 10:00 – 18:00. £16.46 per hour Essential Relevant managerial experience gained in a comparable role, either in a college Lodge or hotel reception Experience of planning for service delivery Proven ability to provide excellent customer service Excellent communication and interpersonal skills with an ability to engage effectively with a wide range of people Friendly, welcoming and professional manner and immaculately presented Able to deal appropriately with confidential matters Desirable Front of house management experience Fire Marshal trained PMS management experience Security experienceApply today and we will be in touch
Head Porter employer: Manpower UK Ltd
Contact Detail:
Manpower UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Porter
✨Tip Number 1
Make sure to highlight your managerial experience in similar roles. Whether it's in a college lodge or hotel reception, showcasing your leadership skills will set you apart from other candidates.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've successfully engaged with diverse groups. This will show that you can effectively represent the college community.
✨Tip Number 3
Since the role requires flexibility in shifts, be ready to discuss your availability during the interview. Showing that you're adaptable and willing to cover various shifts will make you a more attractive candidate.
✨Tip Number 4
If you have any relevant certifications, such as Fire Marshal training or PMS management experience, be sure to mention them. These qualifications can give you an edge in the selection process.
We think you need these skills to ace Head Porter
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your managerial experience in similar roles, such as in a college lodge or hotel reception. Use specific examples to demonstrate your ability to lead a team and manage service delivery.
Showcase Customer Service Skills: Detail your experience in providing excellent customer service. Include examples of how you've engaged with diverse groups and handled various situations effectively.
Communicate Effectively: Since the role requires strong communication skills, ensure your application reflects your ability to engage with a wide range of people. Use clear and professional language throughout your application.
Be Flexible: Mention your flexibility regarding shifts and availability. Highlight any previous experience where you adapted to changing schedules or covered for colleagues during absences.
How to prepare for a job interview at Manpower UK Ltd
✨Showcase Your Managerial Experience
Be prepared to discuss your previous managerial roles in detail. Highlight specific examples where you successfully led a team, managed schedules, or improved service delivery. This will demonstrate your capability to handle the responsibilities of a Head Porter.
✨Emphasize Customer Service Skills
Since this role involves interacting with a diverse range of people, share examples of how you've provided excellent customer service in the past. Discuss any challenges you faced and how you resolved them to ensure a positive experience for customers.
✨Demonstrate Flexibility and Adaptability
Given the nature of the job with varying shifts, it's important to convey your flexibility. Be ready to discuss your availability and any previous experiences where you had to adapt to changing circumstances or cover for colleagues.
✨Prepare for Situational Questions
Anticipate questions that may require you to think on your feet, such as how you would handle a security issue or a difficult visitor. Practice your responses to these scenarios to show that you can remain calm and professional under pressure.
