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- Tasks: Provide top-notch customer support via phone, email, and chat.
- Company: Join Capgemini, a leading tech company with a focus on customer service.
- Benefits: Earn £12.60 per hour, enjoy a supportive work environment, and receive full training.
- Why this job: Kickstart your tech career while helping customers solve their IT issues.
- Qualifications: Great communication skills and a passion for customer service are key.
- Other info: Flexible hours and a chance to grow in a dynamic team.
The predicted salary is between 12 - 16 £ per hour.
Salary: £12.60 per hour (Living Wage Employer)
Location: Portsdown West, Fareham, PO17 6AD
Hours: 35 hours per week, Monday to Friday, between 7am - 7pm
Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini.
In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.
What you'll do:
- Respond to customer requests via telephone, email, and web chat
- Log all requests using the appropriate call logging software
- Resolve issues or provide advice and guidance where possible over the phone
- Assign calls to the relevant support teams when needed
- Action Back Office requests when required
- Advise customers and support teams on known problems/workarounds
- Keep customers updated on the progress of their request or incident
- Contribute to team success by meeting agreed personal targets
Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.
What you'll bring:
- Excellent communication skills, both verbal and written
- A genuine passion for delivering great customer service
- Willingness to learn and adapt
- Ability to work independently and as part of a team
- Strong problem-solving skills
- Confidence working under pressure
If you're looking for a stepping stone into a career in technology, this could be your next move.
Interested? Apply today.
Customer Service Advisor in Hampshire employer: Manpower UK Ltd
Contact Detail:
Manpower UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Hampshire
✨Tip Number 1
Get to know the company! Research Capgemini and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, it's crucial to sound confident and clear. Try role-playing common customer scenarios with a friend or family member to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues. This will demonstrate your ability to handle customer queries effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that Customer Service Advisor role!
We think you need these skills to ace Customer Service Advisor in Hampshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your previous customer service experience and any relevant IT knowledge, even if it's just a little. We want to see how you can bring your unique skills to our team!
Show Off Your Communication Skills: Since this role is all about communication, make sure your written application reflects that. Use clear and concise language, and don’t forget to showcase your passion for delivering great customer service. We love candidates who can express themselves well!
Be Yourself: Let your personality shine through in your application! We’re looking for someone who’s not just qualified but also a good fit for our team culture. Share a bit about what makes you tick and why you’re excited about this opportunity with us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Manpower UK Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities like responding to customer requests and logging issues. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully resolved customer issues in the past. This will highlight your ability to provide great service and handle calls under pressure.
✨Demonstrate Your Problem-Solving Skills
Think of specific instances where you've tackled challenges or resolved conflicts. Be ready to discuss these during the interview, as it will showcase your strong problem-solving abilities, which are essential for a Customer Service Advisor.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture or the team you'll be working with. This shows that you're not just interested in the job, but also in how you can contribute to the team's success and adapt to their environment.
