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- Tasks: Manage German-speaking customer accounts and resolve queries in a dynamic e-commerce environment.
- Company: Fast-growing e-commerce retailer based in York with a supportive office culture.
- Benefits: Competitive salary, private healthcare, free parking, and career development opportunities.
- Why this job: Join a vibrant team and make a real difference in customer satisfaction.
- Qualifications: Fluent in German and English, with experience in customer service or account management.
- Other info: Office-based role with excellent growth potential and a modern work environment.
A fast-growing e-commerce retailer based in York is seeking a confident and proactive German-speaking Customer Account Manager to join its in-office customer operations team. This is a hands-on, customer-facing role focused on managing German-speaking customer accounts, responding to website and platform queries, and supporting client discussions across digital channels. The successful candidate will be a self-starter, highly organised, and comfortable taking ownership of customer issues from start to finish. Due to the office-based nature of the role and location, a full UK driving licence is required.
Key Responsibilities
- Act as the primary point of contact for German-speaking customers and accounts.
- Manage and respond to customer enquiries relating to website orders, accounts, and e-commerce platforms.
- Handle client discussions professionally via email, phone, and internal systems.
- Build strong relationships with customers, ensuring a high level of service and satisfaction.
- Investigate and resolve website-related queries, order issues, and platform functionality questions.
- Liaise with internal teams (e-commerce, logistics, technical support) to resolve customer issues efficiently.
- Proactively identify recurring issues and suggest improvements to processes and customer experience.
- Maintain accurate customer records and account notes within CRM and internal systems.
- Track queries, resolutions, and follow-ups to ensure timely outcomes.
- Support reporting on customer trends, issues, and account activity where required.
- Take full ownership of customer queries through to resolution.
- Actively follow up on open cases and outstanding actions.
- Identify upselling or retention opportunities where appropriate.
Essential Skills & Experience
- Fluent German and English (spoken and written).
- Previous experience in customer service, account management, or e-commerce support.
- Confident handling website, platform, and order-related queries.
- Strong communication and interpersonal skills.
- Highly organised with excellent attention to detail.
- Proactive, self-motivated, and able to work independently.
- Strong IT skills, with experience using CRM systems, e-commerce platforms, or order management systems.
- Full UK driving licence and ability to commute to an office-based role in York.
Desirable Experience
- Experience working within an e-commerce or online retail environment.
- Familiarity with international customers or German-speaking markets.
- Experience supporting B2B or key customer accounts.
Benefits
- Competitive salary
- Private healthcare
- Free on-site parking
- Company pension scheme
- Paid holidays
- Supportive, modern office environment
- Career development and progression opportunities
German Speaking Customer Account Manager employer: Manpower UK Ltd
Contact Detail:
Manpower UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Customer Account Manager
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your German! Since this role is all about managing German-speaking accounts, brush up on your language skills. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team in York. Don’t miss out on this opportunity!
We think you need these skills to ace German Speaking Customer Account Manager
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about managing German-speaking accounts, make sure to highlight your fluency in both German and English. Use examples from your past experiences where you successfully communicated with customers in these languages.
Tailor Your Experience: We want to see how your previous roles relate to customer service and account management. Be specific about your experience in e-commerce or online retail, and don’t forget to mention any CRM systems you've used!
Be Proactive in Your Application: Show us that you’re a self-starter! In your application, mention instances where you took ownership of customer issues and resolved them efficiently. This will demonstrate your proactive approach, which is key for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Manpower UK Ltd
✨Brush Up on Your German
Since this role requires fluent German, make sure you're comfortable speaking and writing in the language. Practise common customer service scenarios in German to show your proficiency during the interview.
✨Know the Company Inside Out
Research the e-commerce retailer thoroughly. Understand their products, services, and customer base. This will help you tailor your answers and demonstrate your genuine interest in the company during the interview.
✨Prepare for Customer Scenarios
Think of examples from your past experience where you've successfully managed customer accounts or resolved issues. Be ready to discuss how you handled specific situations, especially in a bilingual context.
✨Show Off Your Organisational Skills
As the role requires excellent organisation, be prepared to discuss how you manage your time and tasks. Bring examples of how you've kept track of customer queries and resolutions in previous roles, especially using CRM systems.
