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- Tasks: Provide top-notch customer support via phone, email, and chat.
- Company: Join Capgemini, a leading tech company with a focus on customer service.
- Benefits: Earn £12.60 per hour, enjoy a supportive work environment, and receive full training.
- Why this job: Kickstart your tech career while helping customers solve their IT issues.
- Qualifications: Great communication skills and a passion for customer service are key.
- Other info: Flexible hours and a chance to grow in a dynamic team.
The predicted salary is between 12 - 16 £ per hour.
Salary: £12.60 per hour (Living Wage Employer)
Location: Portsdown West, Fareham, PO17 6AD
Hours: 35 hours per week, Monday to Friday, between 7am - 7pm
Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini.
In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.
What you'll do:
- Respond to customer requests via telephone, email, and web chat
- Log all requests using the appropriate call logging software
- Resolve issues or provide advice and guidance where possible over the phone
- Assign calls to the relevant support teams when needed
- Action Back Office requests when required
- Advise customers and support teams on known problems/workarounds
- Keep customers updated on the progress of their request or incident
- Contribute to team success by meeting agreed personal targets
Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.
What you'll bring:
- Excellent communication skills, both verbal and written
- A genuine passion for delivering great customer service
- Willingness to learn and adapt
- Ability to work independently and as part of a team
- Strong problem-solving skills
- Confidence working under pressure
If you're looking for a stepping stone into a career in technology, this could be your next move.
Interested? Apply today.
Customer Service Advisor in Fareham employer: Manpower UK Ltd
Contact Detail:
Manpower UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Fareham
✨Tip Number 1
Make sure you research Capgemini and their customer service approach. Knowing their values and how they operate will help you tailor your responses during the interview, showing that you're genuinely interested in the role.
✨Tip Number 2
Practice common customer service scenarios before your interview. Think about how you'd handle difficult customers or technical issues. This will boost your confidence and help you articulate your problem-solving skills effectively.
✨Tip Number 3
Don’t forget to highlight your communication skills! Whether it’s through phone calls or emails, being able to convey information clearly is key in this role. Share examples of how you've successfully communicated with customers in the past.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who want to make a difference in customer service.
We think you need these skills to ace Customer Service Advisor in Fareham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your previous customer service experience and any relevant IT knowledge, even if it's just a little. We want to see how you can bring your unique skills to our team!
Show Off Your Communication Skills: Since you'll be the first point of contact for customers, it's crucial to demonstrate your excellent communication skills in your application. Use clear and concise language, and don’t forget to showcase your passion for delivering great customer service. We love to see that enthusiasm!
Be Honest About Your Experience: If you don't have extensive IT knowledge, that's okay! Be upfront about your experience and express your willingness to learn. We value adaptability and a positive attitude, so let us know how you're ready to tackle new challenges.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Manpower UK Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Advisor does. Familiarise yourself with the key responsibilities like responding to customer requests and logging issues. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this position, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully resolved customer issues in the past. This will demonstrate your ability to communicate effectively, both verbally and in writing.
✨Demonstrate Your Problem-Solving Skills
Think of specific instances where you've tackled challenges or resolved conflicts. Be ready to discuss these during the interview, as it shows your potential employer that you can handle pressure and find solutions, which is key in customer service.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture or the team you'll be working with. This not only shows your interest but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
