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For Companies At a Glance
- Tasks: Solve hardware and software issues for laptops and desktops in a dynamic environment.
- Company: Join a forward-thinking company focused on innovative tech solutions.
- Benefits: Enjoy hands-on experience, flexible hours, and potential for remote work.
- Why this job: Perfect for tech enthusiasts wanting real-world experience and to make an impact.
- Qualifications: No prior experience needed; just a passion for technology and problem-solving.
- Other info: Opportunity to work with cutting-edge tools like Microsoft SCCM/MECM.
The predicted salary is between 28800 - 48000 £ per year.
Leverage your creativity in solving complex hardware and software issues related to end-user laptops and desktops. Gain valuable insight in troubleshooting network connectivity, application issues, hardware, audio visual and telephony equipment problems faced by our end-user community.
Learn how to quickly adapt to situations faced by the end-user in a fast-paced environment. Gain real world experience in configuring, deploying, maintaining, and troubleshooting computer hardware in an enterprise environment. Gain a general understanding of the Active Directory environment.
Learn how to follow processes and procedures to ensure a high quality of work is delivered to the end-user with minimal disruptions. Gain experience with maintaining password security, data integrity, and file system security for the laptop environment utilizing Bitlocker.
Gain experience with documenting Incident tickets from inception through closure in an enterprise incident management system such as ServiceNow. Gain experience with Microsoft SCCM/MECM.
Desktop Support Technician employer: Manpower UK Ltd
Contact Detail:
Manpower UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Technician
✨Tip Number 1
Familiarise yourself with common hardware and software issues that end-users face. Understanding these problems will not only help you in interviews but also demonstrate your proactive approach to the role.
✨Tip Number 2
Gain hands-on experience with tools like Microsoft SCCM/MECM and ServiceNow. If you can, set up a home lab or volunteer to assist in IT support at local organisations to build your practical skills.
✨Tip Number 3
Brush up on your knowledge of Active Directory and network connectivity troubleshooting. Being able to discuss these topics confidently during an interview will set you apart from other candidates.
✨Tip Number 4
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully resolved technical issues. This will help you illustrate your ability to adapt quickly in a fast-paced environment.
We think you need these skills to ace Desktop Support Technician
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific responsibilities and skills required for the Desktop Support Technician position. Tailor your application to highlight your relevant experience in troubleshooting hardware and software issues.
Highlight Relevant Skills: Make sure to emphasise your skills related to network connectivity, application troubleshooting, and experience with Active Directory. Mention any familiarity with tools like Microsoft SCCM/MECM and incident management systems such as ServiceNow.
Showcase Problem-Solving Abilities: Provide examples in your CV or cover letter that demonstrate your creativity and effectiveness in solving complex technical issues. Use specific instances where you successfully resolved problems for end-users.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-organised and clearly formatted to make a strong impression.
How to prepare for a job interview at Manpower UK Ltd
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've tackled complex hardware and software issues in the past. Highlight your creativity and adaptability in resolving problems, as this role requires quick thinking in a fast-paced environment.
✨Familiarise Yourself with Active Directory
Since a general understanding of Active Directory is essential for this position, make sure you brush up on its functionalities. Be ready to explain how you've used it in previous roles or how you would approach tasks involving it.
✨Understand Incident Management Systems
Get acquainted with incident management systems like ServiceNow. Be prepared to discuss how you would document incidents from inception to closure, as this is crucial for maintaining high-quality support for end-users.
✨Highlight Your Experience with Security Protocols
Discuss your knowledge of maintaining password security, data integrity, and file system security, especially using tools like Bitlocker. This will demonstrate your commitment to safeguarding user data and adhering to best practices.
