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- Tasks: Engage with candidates and support their career journeys through effective communication.
- Company: Join a supportive team dedicated to helping individuals navigate career transitions.
- Benefits: Enjoy hybrid working, competitive pay, and opportunities for skill development.
- Why this job: Make a real difference in people's lives while growing your own career.
- Qualifications: Customer service experience and strong organisational skills are essential.
- Other info: Flexible working with occasional office visits in London.
The predicted salary is between 22 - 27 £ per hour.
Location: Home based, commutable to London 2-4 times a month (more if you prefer an office environment)
Contract: Long-term temporary position via Manpower, working at our sister company
Hours: Full-time
Working Pattern: Hybrid - a mix of home and office working
Pay Rate: £13.84 per hour
Start Date: ASAP
Our sister company's Career Support Team (CST) is dedicated to helping individuals navigate career transitions - whether that’s moving into a new role, starting a business, retiring, or exploring what’s next.
We’re looking for a Customer Support Advisor who’s highly organised, people-focused, and confident working at pace. You’ll be the friendly, efficient point of contact that ensures candidates feel supported, informed, and engaged throughout their programme.
What you’ll be doing:
- Contacting candidates by email and phone to engage them with their career support programme
- Scheduling coaching appointments, webinars, and events
- Managing feedback channels (TouchPoint, WhatFix, NPS) - logging results, flagging trends, and escalating concerns
- Coordinating our Candidate Newsletter for over 5,000 recipients
- Handling RightSkills requests - checking invoices, verifying suppliers, and keeping accurate records
- Providing timely, helpful responses to queries via phone or email
- Working closely with colleagues to keep processes smooth and efficient
You’ll be great at this job if you:
- Are confident with Excel and comfortable working with large datasets
- Have excellent organisational skills and can manage a high workload without losing accuracy
- Communicate clearly and warmly across different channels
- Enjoy problem-solving and improving processes
- Can work independently while being part of a collaborative team
- Are adaptable and thrive in a fast-paced environment
- Have the maturity, judgment, and empathy to handle occasional complaints with professionalism and understanding - life experience and the confidence that comes with it are a real plus here
What we’re looking for:
- Solid customer service experience (essential)
- High attention to detail and accuracy
- Strong prioritisation skills under pressure
- Positive, proactive approach and a genuine desire to help others
Why you’ll love working here:
- Hybrid working - enjoy the balance of home and office days
- Make a real difference in people’s career journeys
- Friendly, supportive team culture
- Opportunities to grow your skills and experience
- Flexible working with occasional London office visits
If you’re ready to bring your organisational skills, data confidence, and people-first mindset to a role where every day is different - apply today and start your new role ASAP.
Customer Support Advisor employer: Manpower UK Ltd
Contact Detail:
Manpower UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or through mutual connections. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common interview questions. We want you to feel confident and ready to show off your skills and personality.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can make a lasting impression. It shows you’re genuinely interested and keeps you on their radar.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Organisational Skills: Since this role requires excellent organisational abilities, give us examples of how you've managed workloads or coordinated events in the past. We love seeing real-life scenarios where you've shone in a fast-paced environment!
Be Personable and Warm: Remember, this is a customer-facing role! Use a friendly tone in your application to reflect your people-focused approach. We’re looking for someone who can communicate clearly and warmly, so let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Manpower UK Ltd
✨Know the Company and Its Values
Before your interview, take some time to research the sister company’s Career Support Team. Understand their mission and values, as this will help you align your answers with what they stand for. Showing that you’re genuinely interested in their work can set you apart from other candidates.
✨Prepare for Common Customer Scenarios
As a Customer Support Advisor, you'll likely face various customer queries and complaints. Think of examples from your past experience where you successfully resolved issues or improved processes. Be ready to discuss these scenarios during the interview to demonstrate your problem-solving skills and empathy.
✨Showcase Your Organisational Skills
Given the role's emphasis on organisation and managing a high workload, prepare to discuss how you prioritise tasks and stay organised. You might want to share specific tools or methods you use, like Excel for data management, to illustrate your ability to handle large datasets effectively.
✨Practice Clear and Warm Communication
Since communication is key in this role, practice articulating your thoughts clearly and warmly. You could even do a mock interview with a friend or family member. This will help you feel more confident and ensure you convey your friendly, people-focused approach during the actual interview.
