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For Companies At a Glance
- Tasks: Support healthcare customers through inbound calls, processing orders and managing feedback.
- Company: Join a leading global healthcare company based in Wokingham.
- Benefits: Enjoy hybrid work, on-site perks, comprehensive training, and an annual bonus scheme.
- Why this job: Be the voice of customer service in a dynamic environment with a focus on eyecare.
- Qualifications: Strong communication skills and a customer-focused attitude; contact centre experience is a plus.
- Other info: Full-time, temporary role with potential for extension; flexible working hours.
The predicted salary is between 26700 - 40000 £ per year.
We have a fantastic opportunity to join the world's most broadly-based healthcare company as a Customer Service Representative based in Wokingham. This role is a fulltime, temporary role for twelve months initially but could be extended. This is a hybrid role, working three days in the office and two days from home. Hours are 37 per week, working 9am - 5.30pm Monday to Thursday and 9.00am - 5.00pm on Friday, paying £12.87 per hour, rising to £13.11 after 12 worked weeks.
Responsibilities
- This role is to support the UK market, dealing with inbound calls only from healthcare customers.
- Your customer base will predominantly be opticians and eyecare providers.
- As the primary contact between the business and its customers, you will be expected to demonstrate excellent customer service with every interaction.
- Processing telephone orders, enquiries, complaints, and requests for information.
- Arranging for returns and credits to customers' accounts.
- Provide updates to customers and collect feedback on customer satisfaction.
- Managing the relationship between stakeholders from all areas of the business.
- Maintaining corporate SLAs and individual KPIs.
- Responding to email enquiries from customers.
- Maintaining customer and product knowledge.
Skills and Experience
- Strong customer focus.
- Effective communication skills in English - verbal and written.
- Experience of working in a contact centre environment would be beneficial.
- Ability to work in a team environment.
- Good computer skills including data input and knowledge of Customer Relationship Management systems would be useful.
- Ability to work in a fast-paced and busy environment.
- Organisational, numerical and administrative skills.
- Willingness to take ownership of issues and resolve them when necessary.
Benefits
- On-site car parking and cycle storage.
- Subsidised on-site restaurant.
- Subsidised Costa outlet on-site.
- Comprehensive training.
- Annual bonus scheme if meets eligibility criteria.
- Shuttle bus service to and from Wokingham railway station.
Customer Service Representative employer: Manpower UK Ltd
Contact Detail:
Manpower UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the eyecare and vision sector. Understanding the specific needs and challenges faced by opticians and eyecare providers will help you engage more effectively during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries and complaints. Role-playing common scenarios can prepare you for the types of calls you'll be managing, showcasing your ability to provide excellent customer service.
✨Tip Number 3
Research the company’s values and customer service philosophy. Being able to align your personal values with those of the company can set you apart and show that you're a great fit for their team.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in a contact centre environment. Emphasise your communication skills and any experience you have with Customer Relationship Management systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've provided excellent service in the past and how you can contribute to the eyecare and vision sector.
Highlight Relevant Skills: In your application, clearly outline your organisational, numerical, and administrative skills. Mention your ability to work in a fast-paced environment and your willingness to take ownership of issues.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Manpower UK Ltd
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, be prepared to share specific examples from your past experiences. Highlight situations where you successfully resolved customer issues or went above and beyond to ensure satisfaction.
✨Familiarise Yourself with the Company
Do some research on the healthcare company and its services, especially in the eyecare and vision sector. Understanding their mission and values will help you align your answers with what they are looking for in a candidate.
✨Demonstrate Effective Communication
As effective communication is key in this role, practice articulating your thoughts clearly and concisely. During the interview, listen carefully to questions and respond thoughtfully, showcasing your verbal and written communication skills.
✨Prepare for Common Interview Questions
Anticipate questions related to handling difficult customers, managing complaints, and working in a team. Prepare structured responses using the STAR method (Situation, Task, Action, Result) to demonstrate your problem-solving abilities.
