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- Tasks: Provide top-notch customer service and IT support via phone, email, and chat.
- Company: Join Capgemini, a leading tech company with a focus on innovation.
- Benefits: Earn £12.60 per hour plus a monthly shift uplift and enjoy flexible shifts.
- Why this job: Kickstart your tech career while helping customers solve their issues.
- Qualifications: Great communication skills and a passion for customer service; IT knowledge is a plus.
- Other info: Full training provided, with opportunities for growth in a dynamic environment.
The predicted salary is between 12 - 16 £ per hour.
Salary: £12.60 per hour (Living Wage Employer)
Shift Uplift: £415 per month
Location: Capgemini, Inverness or Nairn
Hours: Night shifts are (Apply online only) and Day shifts are (Apply online only)
Typical shift pattern is a 3-week rotation:
- Week 1: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Night, Sat - Night, Sun - Night
- Week 2: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Off, Sat - Day, Sun - Day
- Week 3: Mon - Night, Tues - Night, Wed - Night, Thu - Off, Fri - Off, Sat - Off, Sun - Off
In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.
What you'll do:
- Respond to customer requests via telephone, email, and web chat
- Log all requests using the appropriate call logging software
- Resolve issues or provide advice and guidance where possible over the phone
- Assign calls to the relevant support teams when needed
- Action Back Office requests when required
- Advise customers and support teams on known problems/workarounds
- Keep customers updated on the progress of their request or incident
- Contribute to team success by meeting agreed personal targets
Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.
What you'll bring:
- Excellent communication skills, both verbal and written
- A genuine passion for delivering great customer service
- Willingness to learn and adapt
- Ability to work independently and as part of a team
- Strong problem-solving skills
- Confidence working under pressure
If you're looking for a stepping stone into a career in technology, this could be your next move.
Interested? Apply today.
Customer Service Advisor - Out of Hours employer: Manpower UK Ltd
Contact Detail:
Manpower UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Out of Hours
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone at Capgemini. A personal connection can make all the difference in landing that interview.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle tricky situations and be ready to share your problem-solving skills. We want to see your passion for helping customers shine through!
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your answers. Remember, as a Customer Service Advisor, you'll need to convey information effectively, so let that talent show!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Advisor - Out of Hours
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant IT knowledge. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for delivering great customer service and why you’re excited about this role. Keep it friendly and professional – we love a personal touch!
Be Clear and Concise: When filling out your application, make sure your answers are clear and to the point. We appreciate straightforward communication, just like you’ll be providing to our customers!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Manpower UK Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the job description and think about how your skills and experiences align with the responsibilities, especially around IT support and customer communication.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare to demonstrate your verbal and written skills during the interview. You might be asked to role-play a customer interaction, so practice responding to common customer queries clearly and confidently.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully resolved issues or provided exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This shows your genuine interest in the role and the company. You could ask about the team dynamics, training opportunities, or what success looks like in this position.
