At a Glance
- Tasks: Provide top-notch customer service and 1st line IT support via phone, email, and chat.
- Company: Join Capgemini, a leading company known for its commitment to great service.
- Benefits: Earn £12.60 per hour with full training and a supportive team environment.
- Why this job: Kickstart your tech career while helping customers solve their issues.
- Qualifications: Great communication skills and a passion for customer service; IT knowledge is a plus.
- Other info: Flexible hours, Monday to Friday, with opportunities for personal growth.
The predicted salary is between 11 - 14 £ per hour.
Salary: £12.60 per hour (Living Wage Employer)
Location: Capgemini, Inverness or Nairn
Hours: 35 hours per week, Monday to Friday, between 7am - 6pm
Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.
What you'll do:
- Respond to customer requests via telephone, email, and web chat
- Log all requests using the appropriate call logging software
- Resolve issues or provide advice and guidance where possible over the phone
- Assign calls to the relevant support teams when needed
- Action Back Office requests when required
- Advise customers and support teams on known problems/workarounds
- Keep customers updated on the progress of their request or incident
- Contribute to team success by meeting agreed personal targets
Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.
What you'll bring:
- Excellent communication skills, both verbal and written
- A genuine passion for delivering great customer service
- Willingness to learn and adapt
- Ability to work independently and as part of a team
- Strong problem-solving skills
- Confidence working under pressure
If you're looking for a stepping stone into a career in technology, this could be your next move. Interested? Apply today.
Customer Service Advisor employer: Manpower UK Ltd
Contact Detail:
Manpower UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections at Capgemini. A friendly chat can sometimes lead to insider info about the role or even a referral.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you’d handle tricky situations and be ready to share your problem-solving skills. We want to see that passion for great service!
✨Tip Number 3
Show off your communication skills! During the interview, make sure to articulate your thoughts clearly and confidently. Remember, as a Customer Service Advisor, you'll be the voice of the company.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant IT knowledge. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for delivering great customer service and why you’re excited about the role. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your excellent verbal and written skills. Clear, concise, and engaging language will help us see you as a great fit for the team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Manpower UK Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand what a Customer Service Advisor does. Familiarise yourself with the responsibilities listed in the job description, like responding to customer requests and logging issues. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully communicated with customers in the past, whether it was resolving an issue or providing guidance. This will showcase your ability to connect with customers effectively.
✨Demonstrate Problem-Solving Prowess
Be ready to discuss specific instances where you've tackled challenges or resolved customer issues. Think about how you approached the problem, what steps you took, and the outcome. This will highlight your strong problem-solving skills, which are essential for a Customer Service Advisor.
✨Express Your Willingness to Learn
Capgemini values candidates who are eager to learn and adapt. Be prepared to talk about times when you've taken the initiative to learn something new or adapted to changes in your work environment. This will show that you're not just looking for a job, but are genuinely interested in growing within the company.