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For Companies At a Glance
- Tasks: Provide top-notch customer service and process new card applications.
- Company: Join a leading FTSE 100 Credit Card Company in vibrant Brighton.
- Benefits: Enjoy a competitive salary of £13.50 per hour and hybrid working options.
- Why this job: Be part of an inclusive team that values collaboration and personal growth.
- Qualifications: Fluent English, strong communication skills, and basic Microsoft knowledge required.
- Other info: Temporary role until 31.12.2025, with flexible hours on weekends.
Salary: £13.50 per hour
Location: Brighton, hybrid
Duration: Temporary, until 31.12.2025
Hours: 15 hours per week, Saturday to Monday, 5 hours per day
Are you looking for a role that celebrates a collaborative and inclusive culture? Then this could be the role for you! Manpower has a fantastic new opportunity for the right candidate to become a Customer Care Professional, working with our client, a FTSE 100 Credit Card Company based in the heart of Brighton.
The team are responsible for working new card applications to make sure they cover all requirements to protect Customers and the business on a day-to-day basis. New accounts are processed with the highest standard of quality and first-class customer service to build that relationship with new cardmembers.
The Role
- Deliver world-class customer service
- Convert new account applications into New Card Accounts by assessing the applicant's suitability to become a customer of the business
- Build strong collaborative partnerships within the business
- Work compliantly to process anti-money laundering and risk verifications on card applications
- Build meaningful relationships with customers by offering custom solutions and to negotiate a positive outcome for the Customer and the Business
- Meet and exceed quality goals, compliance regulations and productivity targets
- Navigate a computerized data entry system or other relevant applications
- Uphold the Data Protection and Privacy Act for Customers
- Update systems accurately and efficiently
- Re-prioritize to adapt to the ever-changing environment
In your role you must be:
- Highly fluent in English, with strong verbal and written communication skills, especially in a business context
- Critical, analytical, and forward-thinking with problem-solving skills, and strong attention to detail
- Demonstrate personal excellence and integrity
- Display a passion to serve by delivering outstanding service for Customers
- The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service Customers
- Experience and knowledge of using basic Microsoft tools
If you feel that you fit the above criteria, please don’t hesitate to apply here today!
This role will be subject to background verification checks. Further details and conditions will be shared on application.
Customer Care Professional (Part Time) employer: Manpower UK Ltd
Contact Detail:
Manpower UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Professional (Part Time)
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding the collaborative and inclusive culture they promote will help you align your responses during any interviews or discussions.
✨Tip Number 2
Brush up on your customer service skills. Since this role requires delivering world-class service, think of examples from your past experiences where you went above and beyond for a customer.
✨Tip Number 3
Prepare to discuss your problem-solving abilities. The job description highlights the need for critical and analytical thinking, so be ready to share specific instances where you've successfully navigated challenges.
✨Tip Number 4
Get comfortable with data entry systems and Microsoft tools. Since you'll be navigating various applications, demonstrating your proficiency in these areas can set you apart from other candidates.
We think you need these skills to ace Customer Care Professional (Part Time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Customer Care Professional. Emphasise your customer service experience, communication skills, and any familiarity with compliance regulations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build relationships. Mention specific examples of how you've successfully handled customer interactions in the past.
Highlight Relevant Skills: In your application, clearly outline your proficiency in English, problem-solving abilities, and experience with Microsoft tools. These are key skills that the company is looking for.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Manpower UK Ltd
✨Showcase Your Communication Skills
As a Customer Care Professional, strong verbal and written communication skills are essential. Be prepared to demonstrate your ability to articulate ideas clearly and effectively during the interview.
✨Highlight Problem-Solving Abilities
The role requires critical and analytical thinking. Prepare examples of past experiences where you successfully resolved customer issues or improved processes, showcasing your problem-solving skills.
✨Emphasise Team Collaboration
Since building strong partnerships within the business is key, be ready to discuss how you've worked collaboratively in previous roles. Share specific instances where teamwork led to positive outcomes.
✨Demonstrate Adaptability
The fast-paced nature of the job means adaptability is crucial. Prepare to discuss how you've managed changing priorities or handled multiple tasks simultaneously in previous positions.
