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- Tasks: Lead a team in resolving escalated IT support issues and provide expert guidance.
- Company: Join a leading technology services provider with a focus on growth and training.
- Benefits: Full-time role with opportunities for professional development and career advancement.
- Why this job: Make a real impact by leading a collaborative team in a dynamic tech environment.
- Qualifications: 4+ years of management experience and strong technical knowledge in IT support.
- Other info: Exciting opportunities for personal and professional growth await you!
The predicted salary is between 36000 - 60000 £ per year.
A leading technology services provider is seeking a Senior Helpdesk Advisor for their 2nd line support team in Morley. The role involves handling escalated IT support issues, requiring strong technical knowledge of Microsoft 365, networking, and Windows Server.
This is a full-time position in a collaborative environment with opportunities for professional growth. Ideal candidates will have a minimum of 4 years of management experience and a solid background in technical support.
Senior 2nd Line IT Helpdesk Lead - Growth & Training in Morley employer: Manpower UK Limited
Contact Detail:
Manpower UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior 2nd Line IT Helpdesk Lead - Growth & Training in Morley
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since this role involves Microsoft 365 and networking, make sure you can confidently discuss these topics. We recommend doing some mock interviews with friends or using online platforms to practice.
✨Tip Number 3
Showcase your leadership experience! As a Senior Helpdesk Advisor, you'll need to demonstrate your management skills. Be ready to share examples of how you've led teams or handled escalated issues in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior 2nd Line IT Helpdesk Lead - Growth & Training in Morley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365, networking, and Windows Server. We want to see how your skills match the role, so don’t be shy about showcasing your technical knowledge!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Senior Helpdesk Advisor role. Share specific examples of your management experience and how you've handled escalated IT issues in the past.
Showcase Your Collaborative Spirit: Since we value teamwork, make sure to mention any experiences where you’ve worked closely with others to solve problems. Highlighting your collaborative skills will show us you’re a great fit for our environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Manpower UK Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, networking, and Windows Server. Be ready to discuss specific issues you've resolved in the past and how you approached them.
✨Showcase Your Leadership Skills
Since this role involves management, prepare examples of how you've led a team or handled escalated issues. Highlight your ability to mentor others and foster a collaborative environment.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life support scenarios. Think about how you would handle difficult customers or complex technical problems, and be ready to explain your thought process.
✨Express Your Growth Mindset
This position offers opportunities for professional growth, so share your aspirations and how you plan to develop your skills further. Show enthusiasm for learning and adapting in a fast-paced tech environment.
