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- Tasks: Provide 1st line IT support and assist customers via phone, email, and chat.
- Company: Join Capgemini, a leading company known for its commitment to customer service.
- Benefits: Earn £12.60 per hour with flexible hours and full training provided.
- Why this job: Kickstart your career in customer service and make a real difference for clients.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Enjoy a supportive team environment with opportunities to grow.
Salary: £12.60 per hour (Living Wage Employer)
Location: Capgemini, Inverness, or Nairn
Hours: 25hrs per week, Monday to Friday, from 8am - 1pm or 9am - 2pm
Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini. As a Customer Service Advisor, you will be the first point of contact for customers. Your main responsibility is to provide 1st line IT support to Capgemini's clients.
Responsibilities
- Respond to incoming requests via telephone, email, and web chat
- Log all requests in the appropriate call logging software
- Assign calls to relevant support teams
- Action Back Office requests as and when required
- Advise customers and support teams of known problems/workarounds
- Ensure customers are kept updated with the progress of their request
- Contribute to overall achievements by maintaining agreed personal targets
A background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role.
Qualifications
- Effective communication skills, both verbally and in writing
- Genuine passion for delivering exceptional customer service
- A keen willingness to learn and adapt
- The ability to work both independently and in a team environment
- Strong analytical skills
- Ability to work under pressure
If you feel that you fit the above criteria, then apply today!
Customer Service Advisor employer: Manpower UK Limited
Contact Detail:
Manpower UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Make sure you research Capgemini and their customer service approach. Knowing their values and how they operate will help you tailor your responses during the interview, showing that you're genuinely interested in the role.
✨Tip Number 2
Practice common customer service scenarios before your interview. Think about how you'd handle difficult customers or technical issues. This will help you feel more confident and prepared to showcase your problem-solving skills.
✨Tip Number 3
Don’t forget to highlight your communication skills! Whether it’s through a mock interview or during the actual one, demonstrate how you can effectively communicate with customers and team members alike.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who want to make a difference in customer service.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: Since effective communication is key for this role, make sure your written application reflects that. Use clear language and check for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Manpower UK Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor. Familiarise yourself with common IT support issues and how to communicate effectively with customers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service. Think about scenarios where you've provided excellent service or resolved a difficult situation. Practising your responses will help you articulate your thoughts clearly during the interview.
✨Show Your Passion
During the interview, let your enthusiasm for customer service shine through. Share examples of times when you went above and beyond for a customer. This will demonstrate your genuine passion for delivering exceptional service, which is key for this role.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're engaged and serious about the position, making a positive impression on the interviewer.
