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For Companies At a Glance
- Tasks: Orchestrate schedules for Field Service Engineers to enhance customer experience.
- Company: Join a dynamic team in a fast-paced consumer care environment.
- Benefits: Competitive salary with annual reviews and a supportive work culture.
- Why this job: Be at the heart of operations, making a real impact every day.
- Qualifications: Strong customer service skills and attention to detail required.
- Other info: Opportunity for growth in a collaborative and engaging workplace.
The predicted salary is between 24392 - 28152 £ per year.
Central Planner Field Support - Planning | Consumer Care
Starting salary £24,392.04, rising to £28,151.82 with annual reviews.
Hours: Monday to Friday, rotating shifts between 07:30 and 17:00.
Location: Peterborough
The role
Step into a fast-paced, central role where you orchestrate the day for our Field Service Engineers and help deliver a brilliant customer experience every single day. You will sit at the heart of the operation, turning plans, data and live updates into smooth, efficient schedules that keep customers happy and engineers productive.
What you'll do
- Own a rolling 7-day schedule, making sure every area has the right engineer with the right skills at the right time so appointments can be booked quickly and confidently.
- Allocate and reallocate jobs to cut travel time, reduce downtime and keep workloads balanced across both employed and contractor engineers as demand changes.
- Monitor service levels and engineer utilisation, spotting issues early and adjusting plans to keep things on track.
- Handle calls and emails from engineers and internal colleagues, providing clear information, support and solutions in a warm, professional manner.
- Take charge of escalations, investigating what has gone wrong, putting things right for the customer and helping prevent repeat issues.
What you'll bring
- Strong customer service experience, with the confidence to manage queries, challenges and changing priorities calmly and professionally.
- Excellent attention to detail, comfortable working with schedules, data and multiple moving parts without losing accuracy.
- Ideally, experience in a planning, scheduling, coordination or dispatch role within a service or engineering environment.
- Clear, confident communication skills and a collaborative approach, able to work closely with engineers, planners and managers to get the best outcome.
If you love solving problems, staying organised and making each day run smoother than the last, this role puts you right at the centre of the action - with real visibility, variety and impact.
Central Planner- Peterborough- £24,392.04 to £28,151.82 p/a employer: Manpower UK Limited
Contact Detail:
Manpower UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Central Planner- Peterborough- £24,392.04 to £28,151.82 p/a
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your customer service experience and problem-solving abilities, as these are key for the Central Planner role.
✨Tip Number 3
Be proactive! If you see a company you’re interested in, don’t wait for them to post a job. Reach out directly through our website and express your interest. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Stay organised! Keep track of your applications, follow-ups, and any networking contacts. This will help you manage your time effectively and ensure you don’t miss any opportunities that come your way.
We think you need these skills to ace Central Planner- Peterborough- £24,392.04 to £28,151.82 p/a
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant planning or scheduling roles you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Central Planner role. Share specific examples of how you've handled challenges and improved processes in previous jobs. We love a good story!
Show Off Your Attention to Detail: In this role, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves, so double-check everything before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Manpower UK Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Central Planner role. Familiarise yourself with the responsibilities like scheduling, monitoring service levels, and handling escalations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since strong customer service experience is key for this role, prepare examples from your past where you've successfully managed queries or challenges. Highlight how you maintained professionalism and calmness under pressure, as this will resonate well with the interviewers.
✨Demonstrate Attention to Detail
In a role that involves managing schedules and data, attention to detail is crucial. Be ready to discuss specific instances where your meticulous nature helped prevent issues or improved efficiency. This will illustrate your capability to handle the multiple moving parts of the job.
✨Practice Clear Communication
As a Central Planner, you'll need to communicate effectively with engineers and colleagues. During the interview, practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios to showcase your collaborative approach and problem-solving skills.
