Manpower is seeking a Delivery Consultant to join our team, supporting a leading FMCG. As Manpower's delivery consultant, you will act as the key link between our client and contingent workforce, providing day-to-day operational support, driving workforce engagement, and ensuring fulfilment and service excellence. This is a role suited to someone who thrives on building strong relationships, solving problems, and delivering an exceptional experience for both clients and associates.
Role Purpose
We're looking for a hands-on Delivery Consultant to provide daily support, workforce engagement and fulfilment for our client. You'll be the visible point of contact for both the client and the workforce, ensuring smooth day-to-day operations, strong communication and consistent delivery of KPIs and SLAs.
As the onsite representative, you will provide dedicated support to both the client and workers, overseeing workforce engagement, addressing queries, coordinating activities, and fostering a collaborative working environment.
Key Responsibilities
Workforce Engagement & Onsite Support
Be the primary onsite contact for associates, maintaining strong daily visibility.
Build trusted relationships to support engagement, welfare and retention.
Handle attendance issues, welfare concerns and ER matters (RTWIs, investigations, grievances).
Promote a positive safety culture.
Fulfilment
Deliver or support site inductions and onboarding.
Work with the central recruitment team to maintain a strong, compliant talent pipeline.
Identify and escalate issues affecting fulfilment (e.g., skill gaps, attendance patterns).
Support monitoring of driver compliance (WTD, licence checks, shift patterns).
Client Engagement & Operational Support
Maintain strong relationships with Managers and site leadership.
Provide updates on workforce sentiment, risk areas and operational pressures.
Escalate well being and safety concerns.
Contribute to continuous improvement and consistent service delivery.
Administration & Reporting
Support payroll accuracy and timely submission.
Maintain accurate workforce and ER records.
Produce basic MI on attendance, performance and retention.
Ensure compliance with client processes and safety standards.
Skills & Experience
Strong people skills with the ability to build rapport quickly.
Confident handling sensitive conversations and resolving issues at pace.
Highly organised with good attention to detail.
Resilient, adaptable and effective in fast-paced operational environments.
Experience in a client focused environment or in a temporary workforce management setting is strongly desirable .
What's In It for You
Salary up to £28,000 + quarterly bonuses OTE to £31,000k
Hybrid, 3 days in the office and 2 days remote
24 Day's holiday (rising to 27) + birthday off, plus option to buy more
Private medical, dental and wellbeing benefits
Pension with increasing contributions
Early-finish Fridays, volunteering days & exclusive discounts
Supportive, inclusive culture focused on development
About Manpower
Manpower is a global leader in contingent staffing and permanent recruitment, helping businesses stay agile in an ever-changing world. We're proud to be recognised as one of the world's most ethical companies for the 17th time-reinforcing our commitment to doing business the right way.
We foster a diverse, equitable, and inclusive workplace where everyone belongs. We welcome applications from all backgrounds.
Apply now and build a meaningful career with Manpower.
If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website
Delivery Consutlant in Kingston upon Thames employer: Manpower Internal Talent
At Manpower, we pride ourselves on being an excellent employer, offering a dynamic work culture that champions growth and collaboration. Located in Greater Manchester, our hybrid model allows for flexibility while providing uncapped earning potential and clear career progression pathways. Join us to be part of a high-performance team that values your contributions and supports your well-being with comprehensive health benefits and a strong commitment to diversity and inclusion.
