Manchester | Full Time | Permanent Salary: £26,436.80 Basic + Shift Premiums + Overtime Opportunities Start Date: 16th November
Join Our Operations Team
We are looking for a highly organised and customer-focused Field Engineer Scheduling Agent to join our busy Scheduling Team in Manchester.
In this role, you will be responsible for coordinating and dispatching field engineering resources across a 24/7 operation, ensuring customers receive the right support at the right time while meeting service level commitments and business objectives.
Key Responsibilities
- Schedule and coordinate field engineer appointments and service visits
- Monitor engineer availability and optimise resource utilisation
- Manage emergency, priority and escalated service requests
- Liaise with customers, engineers, partners and internal teams
- Monitor work queues and service delivery performance
- Resolve scheduling conflicts and minimise service delays
- Maintain accurate records within scheduling and workforce management systems
- Support operational reporting and continuous improvement initiatives
What We're Looking For
- Excellent organisational and planning skills
- Strong verbal and written communication skills
- Ability to prioritise multiple tasks in a fast-paced environment
- High attention to detail and accuracy
- Good Microsoft Office skills, particularly Outlook and Excel
- Strong problem-solving and decision‑making abilities
- Scheduling, workforce management or resource planning experience
- Service delivery, field service or customer operations experience
- Knowledge of SLAs and operational performance measures
Personal Attributes
- Customer-focused and professional
- Resilient, adaptable and able to work under pressure
- Strong sense of ownership and accountability
- Comfortable working in a shift‑based operational environment
Working Pattern
During the initial training period, you will be office‑based in Manchester, working:
Monday to Friday, 08:00 - 16:30
Once fully trained, you will transition to a 40‑hour rotating 24/7 shift pattern, which includes days, nights, weekends and public holidays.
Hybrid working may be available following successful completion of training, subject to business requirements.
Applicants must be flexible to work shifts and able to travel into the Manchester office as required.
- Additional shift premium payments for evenings, nights, weekends and public holidays
- Overtime opportunities to enhance earnings
- Company pension scheme
- Annual leave entitlement
- Comprehensive training and ongoing development
- Career progression opportunities within Operations, Service Delivery and Workforce Management
- Supportive team environment with real responsibility and impact
This role offers excellent exposure to Workforce Management, Resource Planning, Service Delivery Operations, Major Incident Support and Performance Reporting, providing clear pathways into senior scheduling, workforce planning, operational leadership and service delivery management roles.
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Field Engineer Scheduling Agent in Stretford employer: Manpower, Inc.
At Manpower, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters growth and collaboration. Our Nottingham branch provides a supportive environment where Recruitment Consultants can thrive with uncapped earning potential, comprehensive training, and clear career progression pathways. Join us to make a meaningful impact in the manufacturing sector while enjoying a healthy work-life balance and a commitment to your well-being.
