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For Companies At a Glance
- Tasks: Lead customer relationships and ensure exceptional service delivery in a dynamic environment.
- Company: Join Honeywell Aerospace Technologies, a leader in innovation and customer support.
- Benefits: Competitive pay, hybrid work model, and opportunities for professional growth.
- Why this job: Make a real impact by driving customer satisfaction and operational excellence.
- Qualifications: 3+ years in customer support management and strong organisational skills required.
- Other info: Fast-paced role with opportunities to collaborate across teams and enhance your career.
The predicted salary is between 24 - 30 £ per hour.
Location: Yeovil, UK (Hybrid) 3 onsite 2 at home
Pay Rate: £24-£30 per hour
Hours: Monday - Friday 37 hour work week with core hours of 9:00-16:00; some flexibility expected for customer or travel needs.
About the Role: Honeywell Aerospace Technologies is seeking a driven and customer-focused Senior Customer Support Management Professional to support a high visibility transformation programme. This project-based role requires strong customer-facing capability, organisational excellence, and the ability to work independently while coordinating across multiple internal and external stakeholders. You will be the primary liaison supporting a key customer escalation, working closely not only with the customer but also with Honeywell's internal Supply Chain, Engineering, and Programme teams, as well as external stakeholders such as Ontic. Approximately 60-70% of the role will be customer-facing, with the remaining responsibilities focused on internal coordination and supply chain engagement.
Key Responsibilities
- Lead day-to-day customer relationship management, ensuring exceptional service delivery and satisfaction.
- Act as primary point of contact for escalations, supporting recovery plans, communication flow, and expectation management.
- Build strong working relationships with key customer partners, including Ontic, and strengthen trust across the programme.
- Drive internal supply chain engagement to support customer commitments, programme milestones, and on-time delivery targets.
- Liaise proactively with Honeywell Yeovil teams and cross-functional stakeholders to ensure alignment on priorities and risk mitigation.
- Support sourcing/procurement-related coordination as required.
- Identify gaps in current customer support processes and recommend or implement improvements.
- Contribute to operational excellence initiatives across customer support, supply chain, and programme functions.
- Operate with minimal supervision in a semi-autonomous environment, taking ownership of outcomes and driving actions to closure.
- Support transformation project reporting, tracking, and governance activity.
- Provide timely and accurate updates to the Senior Project Manager and leadership teams.
You Must Have
- 3+ years of proven experience in Customer Support Management or a similar customer facing, operational, or programme role
- Strong organisational capability, drive, and the ability to work independently.
- Experience working with ERP systems (ERP familiarity required; SAP strongly preferred).
- Demonstrated ability to build relationships across customers, suppliers, and internal stakeholders.
- Ability to work in a fast-paced environment and manage multiple priorities.
We Value
- Degree in Business Administration, Supply Chain, Engineering, or a related field.
- Aerospace or industrial sector experience (preferred but not required).
- Background or exposure to procurement, supply chain, or sourcing (highly desirable).
- Strong decision making and problem-solving skills.
- High emotional intelligence and strong communication skills.
- Passion for exceptional customer service and continuous improvement.
Apply Now: If you meet the mandatory requirements and are ready to take the next step in your engineering support career, we would love to hear from you!
Senior Customer Support Management Professional in Yeovil employer: Manpower Group (UK)
Contact Detail:
Manpower Group (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Support Management Professional in Yeovil
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Honeywell Aerospace Technologies on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer support management. Think about your past experiences and how they align with the role. We want you to showcase your organisational skills and ability to handle escalations!
✨Tip Number 3
Show off your problem-solving skills during interviews. Use the STAR method (Situation, Task, Action, Result) to explain how you've tackled challenges in previous roles. This will demonstrate your capability to manage multiple priorities effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Senior Customer Support Management Professional in Yeovil
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Customer Support Management Professional role. Highlight your customer-facing experience and any relevant achievements that showcase your organisational excellence.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed customer relationships and driven improvements in previous positions.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention instances where you’ve tackled challenges head-on. We love candidates who can demonstrate strong decision-making and problem-solving abilities, especially in fast-paced environments.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Manpower Group (UK)
✨Know Your Customer Support Basics
Make sure you brush up on the fundamentals of customer support management. Understand key concepts like relationship management, escalation processes, and service delivery metrics. This will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Showcase Your Organisational Skills
Prepare examples that highlight your organisational capabilities. Think about times when you successfully managed multiple priorities or coordinated with various stakeholders. Being able to articulate these experiences will prove you can thrive in a fast-paced environment.
✨Familiarise Yourself with ERP Systems
Since familiarity with ERP systems is a must, especially SAP, make sure you can discuss your experience with these tools. If you’ve used them in past roles, be ready to share specific examples of how they helped you manage customer support or supply chain tasks effectively.
✨Demonstrate Your Emotional Intelligence
In customer-facing roles, emotional intelligence is key. Prepare to discuss how you've built strong relationships with customers and internal teams. Share stories that showcase your communication skills and ability to handle difficult situations with empathy and professionalism.
