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- Tasks: Provide top-notch customer service and 1st line IT support.
- Company: Join Capgemini, a leading tech company with a focus on innovation.
- Benefits: Earn £12.60 per hour, enjoy flexible hours, and receive full training.
- Why this job: Kickstart your tech career while helping customers solve their issues.
- Qualifications: Great communication skills and a passion for customer service.
- Other info: Perfect opportunity for growth in a supportive team environment.
The predicted salary is between 12 - 16 £ per hour.
Salary: £12.60 per hour (Living Wage Employer)
Location: Porton Down, Salisbury, SP4 0JQ
Hours: 35 hours per week, Monday to Friday, between 7am - 7pm
Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini.
In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.
What you'll do:
- Respond to customer requests via telephone, email, and web chat
- Log all requests using the appropriate call logging software
- Resolve issues or provide advice and guidance where possible over the phone
- Assign calls to the relevant support teams when needed
- Action Back Office requests when required
- Advise customers and support teams on known problems/workarounds
- Keep customers updated on the progress of their request or incident
- Contribute to team success by meeting agreed personal targets
What you'll bring:
- Excellent communication skills, both verbal and written
- A genuine passion for delivering great customer service
- Willingness to learn and adapt
- Ability to work independently and as part of a team
- Strong problem-solving skills
- Confidence working under pressure
If you're looking for a stepping stone into a career in technology, this could be your next move. Interested? Apply today!
Customer Service Advisor in Salisbury employer: Manpower Group (UK)
Contact Detail:
Manpower Group (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Salisbury
✨Tip Number 1
Get to know the company! Research Capgemini and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, it's crucial to sound confident and clear. Try role-playing common customer scenarios with a friend or family member to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues. This will demonstrate your ability to handle customer queries effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that Customer Service Advisor role!
We think you need these skills to ace Customer Service Advisor in Salisbury
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any previous customer service experience you have. We want to see how you've handled customer interactions and resolved issues in the past!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, as this reflects the excellent communication skills we’re looking for.
Tailor Your Application: Make sure to tailor your application to the role of Customer Service Advisor. Mention your passion for delivering great service and your willingness to learn about IT support, as these are key aspects of the job.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you started on your journey with us!
How to prepare for a job interview at Manpower Group (UK)
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities like responding to customer requests and logging issues. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully communicated with customers in the past. This will demonstrate your ability to provide great service and handle queries effectively.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer issues. Think of a few scenarios where you resolved problems or provided guidance. This will showcase your strong problem-solving skills and your ability to work under pressure, which are essential for the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows your enthusiasm and willingness to learn, making you a more attractive candidate.
