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- Tasks: Handle customer enquiries and process orders in a busy spares department.
- Company: Join a professional team in a dynamic manufacturing environment.
- Benefits: Gain valuable experience and develop your administrative skills.
- Why this job: Be a key player in ensuring customer satisfaction and smooth operations.
- Qualifications: Experience in administration or customer service is a plus.
- Other info: Opportunity for growth in a supportive and organised workplace.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Location: Plymouth
Are you an organised and customer-focused individual with strong attention to detail? We are looking for an Administrator to join our client's busy Spares Department, providing excellent customer service and ensuring smooth day-to-day operations.
Key Responsibilities
- Handle customer enquiries via phone and email, identifying the correct parts using the company website and ERP system, and providing accurate information on part numbers, prices, and availability.
- Process UK and Export orders, issuing order acknowledgements promptly.
- Manage customer return requests, raising returns authorisation notes and ensuring accurate records.
- Raise manual credit notes and invoices as required.
- Prepare export documentation, including commercial invoices and certificates of origin.
- Produce and issue regular reports to customers (e.g. backlog and shipment updates).
- Carry out general administrative duties, including filing, archiving, and supporting other office functions as needed.
- Adhere to all Company Policies and Procedures, including those relating to Quality, Environmental Health and Safety.
- Maintain compliance with EHS directives, PPE requirements, accident reporting, and site safety rules.
About You
- Previous experience in administration, order processing, or customer service within a manufacturing, engineering, or logistics environment.
- Confident using ERP systems and Microsoft Office applications.
- Excellent communication and organisational skills.
- High attention to detail and accuracy when handling data and documentation.
- A proactive, team-oriented approach with the ability to work independently when required.
Why Apply?
This is an excellent opportunity to join a professional and supportive team in a key operational role. You'll play an important part in maintaining customer satisfaction and supporting the smooth running of the spares department.
Administrator in Plymouth employer: Manpower Group (UK)
Contact Detail:
Manpower Group (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator in Plymouth
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, it's crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team in the Spares Department.
We think you need these skills to ace Administrator in Plymouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in administration and customer service. Use keywords from the job description to show we’re a perfect match for each other!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've handled customer enquiries or processed orders in the past. Let us see your personality and passion for the role!
Show Off Your Attention to Detail: Since this role requires high accuracy, mention any experiences where your attention to detail made a difference. Whether it’s managing records or preparing documentation, we want to know how you excelled!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Manpower Group (UK)
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company’s products and services, especially in the spares department. Brush up on their ERP system and how it works, as well as any relevant customer service scenarios you might encounter.
✨Showcase Your Skills
Highlight your previous experience in administration or customer service during the interview. Be ready to share specific examples of how you've handled customer enquiries or processed orders efficiently, demonstrating your attention to detail and organisational skills.
✨Ask Smart Questions
Prepare a few thoughtful questions about the role and the team. This shows your interest in the position and helps you understand how you can contribute to the smooth running of the spares department.
✨Be Professional Yet Approachable
While it’s important to be professional, don’t forget to let your personality shine through. Being friendly and approachable can go a long way in a customer-focused role, so be sure to convey that in your responses and body language.
