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- Tasks: Provide 2nd line IT support and troubleshoot technical issues for users.
- Company: Join a leading IT support company in Morley with a collaborative culture.
- Benefits: Competitive salary up to £34,000, training opportunities, and a supportive team environment.
- Why this job: Make a real impact by solving tech problems and helping users thrive.
- Qualifications: 4+ years in a management role with strong Microsoft Office 365 knowledge.
- Other info: Fast-paced environment with excellent career development opportunities.
The predicted salary is between 28000 - 40000 £ per year.
ManpowerGroup Inc. are working with a client based in Morley that specialise within IT support and services. Our client is looking for a Senior Helpdesk Advisor within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills.
The role:
- Full Time Perm Position
- Monday to Friday, Fully Office based
- Hours: 8:45am-5:15pm
- Location: Morley, Leeds
- Salary: Up to £34,000
- A supportive and collaborative team environment
- Exposure to a wide range of technologies
- Opportunities for training and career development
Key Responsibilities:
- Provide 2nd line support for Windows, Office 365, and other core systems
- Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs)
- Support remote access tools (RDP, VPN) and disaster recovery solutions
- Monitor system alerts and respond to tickets via the helpdesk platform
- Keep users informed on issue progress and planned outages
- Escalate complex issues to 3rd line or field engineers
- Log time accurately on support tickets
What You’ll Need:
- Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune)
- MUST have worked in an MSP environment
- MUST have minimum 4 years experience in a management role
- Experience with Windows Server
- Good understanding of networking: VLANs, port forwarding, routing, switching
- Proficient in Microsoft Office apps
- Ability to troubleshoot and resolve technical issues quickly
- Excellent communication and time management skills
- Self-motivated and able to work in a fast-paced environment
If you are an expert within the technical support field, we want to hear from you!
Senior Helpdesk Advisor in Morley employer: Manpower Group (UK)
Contact Detail:
Manpower Group (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Helpdesk Advisor in Morley
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT support field and let them know you're on the lookout for a Senior Helpdesk Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and customer service skills. Be ready to discuss specific scenarios where you've successfully resolved issues, especially with Microsoft 365 and networking. Show them you’re not just a tech whiz but also a people person!
✨Tip Number 3
Don’t forget to showcase your experience in an MSP environment during interviews. Highlight how your past roles have prepared you for handling escalated support issues and working collaboratively within a team. This will set you apart from other candidates.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Senior Helpdesk Advisor in Morley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Office 365 and any relevant MSP roles. We want to see how your skills match the job description, so don’t be shy about showcasing your technical knowledge!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Helpdesk Advisor role. Share specific examples of how you've tackled similar challenges in the past.
Show Off Your Customer Service Skills: Since this role involves a lot of user interaction, make sure to highlight your customer service experience. We love candidates who can communicate effectively and keep users informed throughout the support process.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at Manpower Group (UK)
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Office 365, Windows Server, and networking basics. Be ready to discuss specific scenarios where you've successfully resolved technical issues, as this will show your hands-on experience.
✨Show Off Your Customer Service Skills
Since this role involves a lot of user interaction, prepare examples that highlight your excellent communication and customer service skills. Think about times when you turned a frustrated user into a satisfied one – those stories will resonate well!
✨Familiarise Yourself with the Company
Do a bit of research on the client’s services and their approach to IT support. Understanding their business model and how they operate will help you tailor your answers and demonstrate your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific technical problems or user scenarios. Practise articulating your thought process clearly, as interviewers will be looking for your problem-solving skills and ability to stay calm under pressure.
