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- Tasks: Provide top-notch support via online chat and resolve customer enquiries in the financial sector.
- Company: Leading recruitment agency located in vibrant Manchester City Centre.
- Benefits: Competitive hourly rate with potential for permanent employment.
- Why this job: Join a dynamic team and enhance your customer service skills in a thriving environment.
- Qualifications: Experience in customer service and strong written communication skills.
- Other info: Great opportunity for career growth and development in a supportive office setting.
The predicted salary is between 11 - 15 £ per hour.
A leading recruitment agency in Manchester City Centre is seeking a Customer Services Representative for an office-based role. You will provide support through online chat within the financial services sector, managing customer enquiries and resolving issues efficiently.
Ideal candidates have a background in customer service and possess strong written communication skills. This position offers a competitive hourly rate and the potential for permanent employment after a temporary period.
Manchester Chat Support Specialist - Office-Based (Temp to Perm) employer: Manpower Group (UK)
Contact Detail:
Manpower Group (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manchester Chat Support Specialist - Office-Based (Temp to Perm)
✨Tip Number 1
Make sure to brush up on your customer service skills! Since you'll be handling enquiries and resolving issues, practice responding to common customer queries. This will help you feel more confident during the chat support role.
✨Tip Number 2
Familiarise yourself with the financial services sector. Understanding the basics can give you an edge when chatting with customers. We recommend checking out some online resources or articles to get a good grasp of the industry.
✨Tip Number 3
Don’t underestimate the power of a good first impression! When you get the chance for an interview, be friendly and approachable. Show them that you’re not just a great communicator but also someone who genuinely cares about helping customers.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we’re always looking for passionate individuals like you to join our team!
We think you need these skills to ace Manchester Chat Support Specialist - Office-Based (Temp to Perm)
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled enquiries and resolved issues in the past, so share specific examples that showcase your skills.
Nail That Written Communication: Since this role involves online chat support, your written communication is key! Keep your application clear and concise, and don’t forget to proofread for any typos or errors before hitting send.
Tailor Your Application: Take a moment to customise your application for this specific role. Mention the financial services sector and how your background aligns with it. We love seeing candidates who take the time to connect their experience to what we do!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Manpower Group (UK)
✨Know Your Stuff
Before the interview, make sure you understand the financial services sector and the common issues customers face. Brush up on your knowledge about the company and its services so you can confidently answer questions and show that you're genuinely interested.
✨Show Off Your Communication Skills
Since this role relies heavily on written communication, practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've successfully resolved customer issues in the past, highlighting your ability to communicate effectively.
✨Prepare for Common Scenarios
Think about typical customer service scenarios you might encounter in this role. Prepare responses for questions like 'How would you handle an upset customer?' or 'What steps would you take to resolve a technical issue?' This will help you demonstrate your problem-solving skills during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows that you're not just interested in the job, but also in how you can grow within the company.
