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- Tasks: Support customers through online chat in a fast-paced contact centre.
- Company: Join a growing team in a vibrant Manchester City Centre.
- Benefits: Earn £13.13 per hour with full-time hours and potential for permanent role.
- Why this job: Make a difference by helping customers in the financial services sector.
- Qualifications: Experience in customer service or retail, with strong communication skills.
- Other info: Enjoy a supportive environment with structured working hours.
The predicted salary is between 11 - 16 £ per hour.
We are recruiting Customer Services Representatives to join a fast-growing contact centre based in Spinningfields, Manchester. This is an office-based role, supporting customers through online chat and digital channels within the financial services sector.
This opportunity is ideal for individuals with experience in customer service, contact centres, retail, hospitality, or face-to-face customer support who are confident communicators and enjoy helping people.
Key Responsibilities- Handling online chat customer enquiries in a professional and timely manner
- Responding to financial services queries using internal systems and tools
- Providing clear, accurate information in line with standard operating procedures
- Resolving customer issues efficiently while maintaining a positive customer experience
- Building strong product and process knowledge
- Delivering consistently high levels of customer service and written communication
- Previous experience in a customer service, contact centre, call centre, retail, hospitality, or customer-facing role
- Excellent written English communication skills
- Strong attention to detail and accuracy
- Calm, resilient, and organised under pressure
- Confident using computer systems and digital platforms
- A customer-first mindset with a professional approach
- Competitive hourly rate of £13.13 per hour
- Full-time hours (35 hours per week, Monday to Friday)
- Central Manchester location - Spinningfields
- Office-based role with structured working hours
- Opportunity for permanent employment following the temporary period
- Supportive, fast-paced contact centre environment
This role is subject to a Basic DBS check and Credit Check. Individual circumstances will be discussed as part of the application process.
If you’re an experienced Customer Services Representative looking for a stable, office-based role in Manchester City Centre, we’d love to hear from you. Apply today to join a growing customer support team.
Customer Service in Manchester employer: Manpower Group (UK)
Contact Detail:
Manpower Group (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service in Manchester
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your online chat skills! Since this role involves handling customer enquiries through digital channels, try simulating chat scenarios with friends or family. This will boost your confidence and help you communicate clearly under pressure.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and eager to learn more about the role and the company culture. Plus, it gives you a chance to assess if it's the right fit for you!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Show Off Your Communication Skills: Since this role involves a lot of written communication, ensure your application is clear and professional. We love confident communicators, so let your personality shine through while keeping it polished!
Be Detail-Oriented: Pay attention to the details in your application. We appreciate candidates who can demonstrate strong attention to detail, as it’s crucial in providing accurate information to our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our Manchester team!
How to prepare for a job interview at Manpower Group (UK)
✨Know Your Stuff
Before the interview, make sure you brush up on the financial services sector and the specific products or services the company offers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Makes Perfect
Rehearse common customer service scenarios and how you would handle them. Think about your past experiences in customer-facing roles and be ready to share examples of how you've resolved issues or provided excellent service.
✨Show Off Your Communication Skills
Since this role involves online chat support, practice your written communication. You might be asked to demonstrate your ability to convey information clearly and professionally, so consider doing a mock chat with a friend.
✨Stay Calm Under Pressure
The interview may include situational questions to assess how you handle stress. Prepare to discuss times when you've had to stay calm and organised while dealing with challenging customers or tight deadlines.
