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- Tasks: Provide top-notch service by managing customer inquiries and updating order statuses.
- Company: Join a leading recruitment agency with a focus on client satisfaction.
- Benefits: Enjoy a competitive salary, pension contributions, life assurance, and training support.
- Why this job: Be the voice of the company and make a difference in customer experiences.
- Qualifications: Strong communication skills and ability to manage workloads effectively.
- Other info: Dynamic team environment with opportunities for professional growth.
The predicted salary is between 30000 - 42000 £ per year.
A leading recruitment agency is seeking a Customer Service Representative in Jarrow to provide high levels of service to clients. This role requires proactive communication, effective workload management, and handling customer inquiries efficiently.
Key responsibilities include:
- Updating customers on order status
- Processing orders via CRM
- Liaising with team members
The position offers a competitive salary and a robust benefits package, including pension contributions, life assurance, and professional training support.
Proactive Customer Service Specialist: Orders & Returns in Jarrow employer: Manpower Group (UK)
Contact Detail:
Manpower Group (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Proactive Customer Service Specialist: Orders & Returns in Jarrow
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about proactive communication, try role-playing common customer scenarios with a friend. It’ll help you feel more confident when handling inquiries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Proactive Customer Service Specialist: Orders & Returns in Jarrow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Proactive Customer Service Specialist role. Highlight your experience with customer inquiries and order processing, as this will show us you’re a perfect fit for the job!
Show Off Your Communication Skills: Since proactive communication is key in this role, don’t forget to showcase your ability to communicate effectively. Use clear and concise language in your application to demonstrate how you can keep customers updated on their orders.
Highlight Teamwork Experience: We love team players! Mention any past experiences where you’ve successfully liaised with team members to resolve customer issues or improve service. This will help us see how you can contribute to our collaborative environment.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and can get back to you promptly!
How to prepare for a job interview at Manpower Group (UK)
✨Know the Company Inside Out
Before your interview, do some homework on the recruitment agency. Understand their values, mission, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Proactive Customer Service Specialist, effective communication is key. Prepare examples of how you've successfully handled customer inquiries in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Proactivity
This role requires proactive communication, so think of instances where you've gone above and beyond for customers. Be ready to discuss how you anticipate customer needs and resolve issues before they escalate.
✨Familiarise Yourself with CRM Systems
Since processing orders via CRM is part of the job, brush up on any relevant software you’ve used before. If you have experience with specific CRM tools, mention them during the interview to highlight your technical skills.
