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For Companies At a Glance
- Tasks: Provide top-notch customer service and manage enquiries via phone, email, and live chat.
- Company: Join a leading supplier of engineering components in the UK.
- Benefits: Enjoy a competitive salary, generous leave, and a matched pension scheme.
- Why this job: Be part of a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Self-motivated individuals with strong communication skills are encouraged to apply.
- Other info: Great opportunities for professional training and career growth await you.
The predicted salary is between 30000 - 42000 £ per year.
Manpower UK are recruiting on behalf of our client in Jarrow who are part of the UK's leading supplier of engineering components to the design and engineering industry. The responsibilities of the Customer Service Representative include providing high levels of service to our clients' customers. The successful candidate will be self-motivated and pro-active in the role, whilst dealing with customer enquiries promptly via phone or email and be able to manage and prioritise workloads effectively.
Key Responsibilities:
- Proactively keeping customers updated on existing orders and advise of delays as necessary
- Processing orders in a timely manner on our internal CRM system
- Liaising with colleagues, mainly our purchasing team, throughout to ensure smooth progress of orders through to distribution
- Co-ordinating customer returns and credits
- Ensure all internal and external customer queries are responded to in the agreed time scales
- Respond to live chat enquiries promptly and resolve efficiently
- Complete daily allocated tasks as per the Customer Services Team rota
What we offer:
- Competitive salary
- Employer matched 5% pension contribution
- Life assurance
- Discretionary annual bonus
- 25 days annual leave plus bank holidays
- Reward Gateway
- Eyecare vouchers
- Cycle to work scheme
- Employee Assistance Programme
- Sharesave
- Professional training contributions
- Calendar of wellbeing events
Please forward your CV in the first instance.
Customer Service in Jarrow employer: Manpower Group (UK)
Contact Detail:
Manpower Group (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service in Jarrow
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling tricky questions during interviews.
✨Tip Number 3
Don’t just wait for the interview – reach out! Connect with current employees on LinkedIn and ask about their experiences. It’s a great way to get insider info and make a good impression before you even step in the door.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. Plus, it shows you're keen and ready to jump into the role of Customer Service Representative with us!
We think you need these skills to ace Customer Service in Jarrow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service role. Highlight any previous experience in handling customer enquiries, as well as your ability to manage workloads effectively.
Show Your Proactivity: In your application, give examples of how you've been self-motivated in past roles. We love candidates who take the initiative, so share any instances where you went above and beyond to help customers or improve processes.
Be Clear and Concise: When writing your cover letter, keep it straightforward. We appreciate clarity, so get straight to the point about why you're a great fit for the role and how you can contribute to our team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Manpower Group (UK)
✨Know the Company Inside Out
Before your interview, take some time to research the company and its role in the engineering components industry. Understanding their values, products, and customer service approach will help you tailor your answers and show that you're genuinely interested in the position.
✨Prepare for Common Customer Service Scenarios
Think about typical customer service situations you might face, like handling complaints or managing order delays. Prepare specific examples from your past experiences that demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with customers via phone, email, and live chat, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and answering questions on the spot.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you. Consider asking about the team dynamics, how success is measured in the role, or what a typical day looks like for a Customer Service Representative.
