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- Tasks: Provide first-line IT support via phone, email, and web chat.
- Company: Major staffing firm in Inverness partnering with Capgemini.
- Benefits: Full training provided, flexible shift patterns, and a supportive team environment.
- Why this job: Join a dynamic team and enhance your customer service skills while helping others.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Rotational shifts including nights and days, perfect for students.
The predicted salary is between 30000 - 42000 £ per year.
A major staffing firm in Inverness is looking for a Customer Service Advisor to provide first-line IT support for their client, Capgemini. The role involves responding to customer requests via phone, email, and web chat, logging requests, and resolving issues.
Ideal candidates will have strong communication skills and a passion for customer service, with previous experience being an advantage. This position offers a rotational shift pattern, including night and day shifts, and full training is provided.
Out-of-Hours IT Support Advisor in Inverness employer: Manpower Group (UK)
Contact Detail:
Manpower Group (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Out-of-Hours IT Support Advisor in Inverness
✨Tip Number 1
Make sure you know the ins and outs of the company you're applying to. Research Capgemini and their values, so you can show how your skills align with their mission during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common IT support scenarios with a friend to boost your confidence.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what it’s like working at Capgemini.
✨Tip Number 4
Apply through our website for a smoother process! We want to see your application, and applying directly helps us keep track of your progress and gives you a better chance to shine.
We think you need these skills to ace Out-of-Hours IT Support Advisor in Inverness
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any IT support skills you have. We want to see how your background fits with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: Since this role involves responding to customer requests, make sure your application reflects your strong communication skills. Whether it's in your CV or cover letter, clarity and friendliness go a long way!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at StudySmarter!
How to prepare for a job interview at Manpower Group (UK)
✨Know Your Stuff
Make sure you brush up on common IT support issues and solutions. Familiarise yourself with the tools and software that Capgemini uses, as well as any relevant customer service protocols. This will show that you're proactive and ready to hit the ground running.
✨Practice Your Communication Skills
Since this role involves a lot of interaction with customers, practice articulating your thoughts clearly and concisely. You might want to do mock interviews or even record yourself answering common interview questions to refine your delivery.
✨Show Your Passion for Customer Service
Be prepared to share examples of how you've gone above and beyond for customers in the past. Highlighting your dedication to providing excellent service will resonate well with the interviewers and demonstrate that you’re a great fit for their team.
✨Understand the Shift Patterns
Since the role includes rotational shifts, be ready to discuss your flexibility and willingness to work nights and weekends. Showing that you’re adaptable and can handle the demands of the job will make you stand out as a candidate.
