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- Tasks: Provide top-notch customer service and IT support via phone, email, and chat.
- Company: Join Capgemini, a leading tech company with a focus on innovation.
- Benefits: Earn £12.60 per hour plus a monthly shift uplift and enjoy flexible shifts.
- Why this job: Kickstart your tech career while helping customers solve their issues.
- Qualifications: Great communication skills and a passion for customer service are key.
- Other info: Full training provided; perfect for those eager to learn and grow.
The predicted salary is between 12 - 16 £ per hour.
Salary: £12.60 per hour (Living Wage Employer)
Shift Uplift: £415 per month
Location: Capgemini, Inverness or Nairn
Hours: Night shifts are 1800 - 0700 and Day shifts are 0700 - 1800
Typical shift pattern is a 3-week rotation:
- Week 1: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Night, Sat - Night, Sun - Night
- Week 2: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Off, Sat - Day, Sun - Day
- Week 3: Mon - Night, Tues - Night, Wed - Night, Thu - Off, Fri - Off, Sat - Off, Sun - Off
In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.
What you'll do:
- Respond to customer requests via telephone, email, and web chat
- Log all requests using the appropriate call logging software
- Resolve issues or provide advice and guidance where possible over the phone
- Assign calls to the relevant support teams when needed
- Action Back Office requests when required
- Advise customers and support teams on known problems/workarounds
- Keep customers updated on the progress of their request or incident
- Contribute to team success by meeting agreed personal targets
What you'll bring:
- Excellent communication skills, both verbal and written
- A genuine passion for delivering great customer service
- Willingness to learn and adapt
- Ability to work independently and as part of a team
- Strong problem-solving skills
- Confidence working under pressure
If you're looking for a stepping stone into a career in technology, this could be your next move. Interested? Apply today!
Customer Service Advisor - Out of Hours in Inverness employer: Manpower Group (UK)
Contact Detail:
Manpower Group (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Out of Hours in Inverness
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone at Capgemini. A personal connection can really help you stand out in the crowd.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations and be ready to share your problem-solving skills. We want to see that passion for great service!
✨Tip Number 3
Show off your communication skills! During the interview, make sure to articulate your thoughts clearly and confidently. Remember, as a Customer Service Advisor, you'll be the voice of the company.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Advisor - Out of Hours in Inverness
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Advisor role. Highlight any previous customer service experience and your communication skills, as these are key for us.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for delivering great customer service and why you want to join our team at Capgemini. Keep it friendly and professional!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in the past. We love candidates who can think on their feet and provide solutions, especially in a fast-paced environment like ours.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen to join us!
How to prepare for a job interview at Manpower Group (UK)
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Advisor does, especially in an out-of-hours setting. Familiarise yourself with the job description and think about how your skills align with the responsibilities, like providing IT support and logging requests.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully resolved customer issues in the past, whether over the phone or via email.
✨Demonstrate Your Problem-Solving Ability
Be ready to discuss specific instances where you've tackled challenges. Think of scenarios where you had to think on your feet or adapt quickly to changing situations, as this will show your potential employer that you can handle the pressures of the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You could ask about the team dynamics, training opportunities, or how success is measured in the position.
