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- Tasks: Manage financial settlement tools and improve processes for a leading credit card company.
- Company: Join a FTSE 100 Credit Card Company with a global presence.
- Benefits: Competitive hourly rate, supportive team environment, and opportunities for growth.
- Why this job: Make an impact by enhancing operational efficiency and customer satisfaction.
- Qualifications: Strong analytical skills, Excel proficiency, and a passion for customer service.
- Other info: Flexible working hours in a dynamic, collaborative setting.
The predicted salary is between 13 - 16 £ per hour.
Salary: £21.15 per hour
Location: Burgess Hill
Duration: Until 30th November 2026
Hours: 35 hours per week, Monday to Friday
Overview
Manpower has a fantastic new opportunity for the right candidate to become a Business Analyst, working with our client a FTSE 100 Credit Card Company based in Burgess Hill. This role sits within the Network & Settlement Operations team and is part of GMNS (Global Merchant & Network Services), which acts on behalf of the enterprise to support, develop, enable products and capabilities for the business. The team is primarily responsible for managing the daily exposure between the business and Partners, ensuring settlements are timely and accurate. The objective of the Network & ATM Settlement Operations team is to provide an exceptional service & operational experience to Business Partners, plus key stakeholders, by establishing itself as centre of excellence spread across two locations, operating as one team in India and UK. The role has key daily operational tasks as well as problem solving and process development.
Responsibilities Include
- Management and technical support of a financial settlement exposure tracking tool
- Completion of daily operational tasks to minimise settlement risk
- Ensure automated file feeds between exposure tracking tool and bank provider / GNS Platforms operate as expected and take ownership to resolve any issues
- Identify and evaluate further opportunities to improve processes - Support relationships with critical system vendors
- Responsible for pulling together and tracking performance metrics for Settlement Operations using Excel
- Using NetworkForce, the case management tool, to analyse trends and eliminate root-causes to drive Partner satisfaction
- Ensure participation in new deal handovers with Global Deal Implementation team and work closely with the Operational Deployment Manager to ensure new deals are correctly set up
- Support both internal and external Audit reviews
Qualifications
- Experience with Autorek will be an advantage
- Sound, strong understanding on the GNS Business model and network processes
- High degree of analytical thinking and attention to detail
- Highly self-motivated and results driven with the ability to work without supervision and demonstrate teamwork as required
- Must have a customer mindset and be passionate about customer satisfaction
- Proven ability in creating and managing reporting and tracking
- Strong Excel skills, experience of using/creating Macros
This role will be subject to background verification checks. Further details and conditions will be shared on application.
Business Analyst in Burgess Hill employer: Manpower Group (UK)
Contact Detail:
Manpower Group (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst in Burgess Hill
✨Tip Number 1
Network, network, network! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can sometimes lead to insider info or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 2
Prepare for interviews by practising common Business Analyst questions and scenarios. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your analytical skills and problem-solving abilities effectively.
✨Tip Number 3
Showcase your Excel skills! Since this role requires strong Excel capabilities, be ready to discuss your experience with macros and data analysis. Maybe even bring along a portfolio of your work to impress the interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have tips and resources available that can help you stand out from the crowd.
We think you need these skills to ace Business Analyst in Burgess Hill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Analyst role. Highlight relevant experience, especially in financial settlement and analytical skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Showcase Your Skills: Don’t forget to showcase your Excel skills and any experience with Autorek. If you've got examples of how you've improved processes or solved problems, share those! We’re all about results-driven candidates.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Good luck!
How to prepare for a job interview at Manpower Group (UK)
✨Know Your Numbers
As a Business Analyst, you'll be dealing with data and metrics. Brush up on your Excel skills and be ready to discuss how you've used data to drive decisions in the past. Prepare examples of reports or tracking systems you've created or managed.
✨Understand the GNS Business Model
Familiarise yourself with the Global Merchant & Network Services (GNS) business model and network processes. Being able to speak knowledgeably about how these systems work will show your potential employer that you're serious about the role and understand its context.
✨Showcase Your Problem-Solving Skills
The role involves problem-solving and process development, so come prepared with specific examples of challenges you've faced in previous roles. Highlight how you identified issues, evaluated solutions, and implemented changes to improve processes.
✨Demonstrate a Customer Mindset
Since this position requires a strong focus on customer satisfaction, think of instances where you've gone above and beyond for clients or partners. Be ready to discuss how you ensure exceptional service and how you handle feedback or complaints.
