At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot diverse tech issues for business clients.
- Company: Join a growing Managed Service Provider in Morley, Leeds with a supportive team culture.
- Benefits: Salary up to £30,000, training opportunities, and a dynamic work environment.
- Other info: Enjoy a varied workload and excellent career growth opportunities.
- Why this job: Make a real impact while developing your skills in cloud, networking, and infrastructure.
- Qualifications: 4-5 years of IT support experience, especially in an MSP environment.
The predicted salary is between 38250 - 46750 £ per year.
Manpower Group is partnering with a well-established and growing Managed Service Provider (MSP) based in Morley, Leeds, to recruit an experienced Senior IT Support Technician.
If you're passionate about technology, enjoy solving a wide variety of IT challenges, and thrive in a fast-paced MSP environment, this could be the perfect next step in your career.
You'll be joining a supportive team where no two days are the same, working with a broad range of clients and technologies while continuing to develop your technical expertise.
- Location: Morley, Leeds
- Hours: Monday to Friday, 8:45am - 5:15pm
- Fully Office Based
- Salary: Up to £30,000 DOE
- Training & Career Development Opportunities
Why Join?
- Exposure to a diverse range of technologies and client environments
- Ongoing training and career development opportunities
- Supportive and collaborative team culture
- Opportunity to strengthen your cloud, networking, and infrastructure skills
- Varied workload where you'll genuinely make an impact
The Role
As a Senior IT Support Technician, you'll provide technical support to a wide range of business clients, helping to troubleshoot, resolve, and elevate IT issues where required.
You'll be responsible for delivering excellent customer service while supporting technologies including Microsoft 365, Windows Server, networking infrastructure, cloud solutions, and end-user systems.
Key Responsibilities
- Providing 2nd line technical support across desktop, server, and cloud environments
- Troubleshooting and resolving issues relating to Microsoft 365, Exchange, Teams, Share Point, Azure AD, and Intune
- Supporting Windows Server environments
- Diagnosing and resolving networking issues including VLANs, routers, switches, firewalls, VPNs, and routing
- Managing support tickets and system alerts through the helpdesk platform
- Keeping customers informed with clear and professional communication throughout the resolution process
- Escalating more complex incidents to senior engineers when required
- Maintaining accurate documentation and ticket updates
- What We’re Looking For
Essential
- Previous experience working within a Managed Service Provider (MSP) environment
- Minimum 4-5 years’ experience in an IT Support, Service Desk, or Infrastructure Support role
- Strong Microsoft 365 administration and support experience
- Experience supporting Windows Server environments
- Networking knowledge including VPNs, VLANs, switching, routing, and firewall concepts
- Excellent troubleshooting and problem-solving abilities
- Strong communication and customer service skills
- Ability to prioritise workload and manage multiple support requests
Desirable
- Experience with Azure services
- Intune and Endpoint Management knowledge
- Exposure to backup and disaster recovery solutions
- Relevant Microsoft or networking certifications
Please note: Due to the nature of the client environment, previous MSP experience is essential for this role.
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2nd Line Support Technician in Morley employer: Manpower Group (UK)
ManpowerGroup (UK) is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those passionate about engineering and mechanical systems. With a strong emphasis on employee growth, you will have access to continuous training and development opportunities, ensuring your skills remain at the forefront of the industry. Located in the UK, our team thrives on collaboration and creativity, making it an ideal environment for professionals looking to make a meaningful impact in the military and commercial sectors.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Technician in Morley
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Manpower Group (UK) values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Manpower Group (UK) might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Manpower Group (UK)!
✨Direct Apply to Manpower Group (UK)
Let's not forget to apply directly through the Manpower Group (UK) website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line Support Technician in Morley
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Manpower Group (UK).
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Manpower Group (UK). Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Manpower Group (UK)
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
