At a Glance
- Tasks: Provide top-notch customer support via phone, email, and chat.
- Company: Join Capgemini, a leader in tech solutions with a supportive team culture.
- Benefits: Earn £16.11 per hour, enjoy flexible shifts, and receive full training.
- Other info: Perfect opportunity for growth in a dynamic tech environment.
- Why this job: Kickstart your tech career while helping customers solve their IT issues.
- Qualifications: Great communication skills and a passion for customer service are key.
The predicted salary is between 16.11 - 16.11 £ per hour.
Salary: £16.11 per hour (Combined standard rate and shift allowance)
Location: Capgemini, Inverness or Nairn
Hours: Night shifts are 1800 - 0700 and Day shifts are 0700 - 1800
Typical shift pattern is a 3-week rotation:
- Week 1: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Night, Sat - Night, Sun - Night
- Week 2: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Off, Sat - Day, Sun - Day
- Week 3: Mon - Night, Tues - Night, Wed - Night, Thu - Off, Fri - Off, Sat - Off, Sun - Off
Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.
What you'll do:
- Respond to customer requests via telephone, email, and web chat
- Log all requests using the appropriate call logging software
- Resolve issues or provide advice and guidance where possible over the phone
- Assign calls to the relevant support teams when needed
- Action Back Office requests when required
- Advise customers and support teams on known problems/workarounds
- Keep customers updated on the progress of their request or incident
- Contribute to team success by meeting agreed personal targets
Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.
What you'll bring:
- Excellent communication skills, both verbal and written
- A genuine passion for delivering great customer service
- Willingness to learn and adapt
- Ability to work independently and as part of a team
- Strong problem-solving skills
- Confidence working under pressure
If you're looking for a stepping stone into a career in technology, this could be your next move. Interested? Apply today!
Customer Service Advisor in Inverness employer: Manpower Group (UK)
ManpowerGroup (UK) is an excellent employer for those seeking a rewarding part-time role in wafer fabrication. With a strong emphasis on training and development, employees benefit from a supportive work culture that values teamwork and reliability, all within a cleanroom environment. The flexible shift options allow for a balanced work-life schedule, making it an ideal opportunity for individuals looking to grow their skills while contributing to production targets.
