At a Glance
- Tasks: Provide top-notch customer support via phone, email, and web chat.
- Company: Join Capgemini, a leader in tech solutions with a supportive team.
- Benefits: Earn £16.11 per hour with flexible 4 on/4 off shifts.
- Other info: Full training provided; perfect for those eager to learn and grow.
- Why this job: Kickstart your tech career while helping customers solve their IT issues.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 16.11 - 16.11 £ per hour.
Salary: £16.11 per hour (Combined standard rate and shift allowance)
Location: Capgemini, Inverness or Nairn
Hours: 4 on / 4 off shift pattern (18:00-07:00 nights, 07:00-18:00 days)
Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.
What you’ll do:
- Respond to customer requests via telephone, email, and web chat
- Log all requests using the appropriate call logging software
- Resolve issues or provide advice and guidance where possible over the phone
- Assign calls to the relevant support teams when needed
- Action Back Office requests when required
- Advise customers and support teams on known problems/workarounds
- Keep customers updated on the progress of their request or incident
- Contribute to team success by meeting agreed personal targets
What you’ll bring:
- Excellent communication skills, both verbal and written
- A genuine passion for delivering great customer service
- Willingness to learn and adapt
- Ability to work independently and as part of a team
- Strong problem-solving skills
- Confidence working under pressure
If you’re looking for a stepping stone into a career in technology, this could be your next move. Interested? Apply today!
Customer Service Advisor (4 on/ 4 off nights) in Inverness employer: Manpower Group (UK)
Capgemini is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development. With a focus on providing comprehensive training and support, employees can thrive in their roles while enjoying the benefits of a flexible 4 on/4 off shift pattern in the beautiful locations of Inverness or Nairn. Join us to be part of a team that values great customer service and fosters a collaborative environment, making it an ideal place for those seeking meaningful and rewarding employment.
