At a Glance
- Tasks: Provide top-notch customer service and 1st line IT support to customers.
- Company: Join Capgemini, a Living Wage Employer with a supportive culture.
- Benefits: Earn £13.45 per hour with flexible 4 on/4 off shifts.
- Other info: Full training provided; perfect for those eager to learn and grow.
- Why this job: Kickstart your tech career while helping customers solve their issues.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 13.45 - 13.45 £ per hour.
Salary: £13.45 per hour (Living Wage Employer)
Location: Capgemini, Inverness or Nairn
Hours: 4 days on / 4 days off shift pattern, working 7:00am to 6:00pm
Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.
What you'll do:
- Respond to customer requests via telephone, email, and web chat
- Log all requests using the appropriate call logging software
- Resolve issues or provide advice and guidance where possible over the phone
- Assign calls to the relevant support teams when needed
- Action Back Office requests when required
- Advise customers and support teams on known problems/workarounds
- Keep customers updated on the progress of their request or incident
- Contribute to team success by meeting agreed personal targets
What you'll bring:
- Excellent communication skills, both verbal and written
- A genuine passion for delivering great customer service
- Willingness to learn and adapt
- Ability to work independently and as part of a team
- Strong problem-solving skills
- Confidence working under pressure
If you're looking for a stepping-stone into a career in technology, this could be your next move. Interested? Apply today!
Customer Service Advisor (4 on/ 4 off days) in Inverness employer: Manpower Group (UK)
Capgemini is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With a competitive salary and a unique 4 on/4 off shift pattern, employees enjoy a healthy work-life balance while receiving comprehensive training to enhance their skills in customer service and IT support. Located in the scenic areas of Inverness or Nairn, team members benefit from a collaborative environment that fosters growth and encourages a passion for delivering outstanding service.
