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- Tasks: Manage daily IT support tasks and assist with hardware/software installations.
- Company: Join Rentokil, a leader in pest control and hygiene services, committed to diversity and inclusion.
- Benefits: Enjoy hybrid working, competitive salary, 23 days holiday, and healthcare perks.
- Why this job: Be part of a supportive team that values your unique contributions and fosters growth.
- Qualifications: Experience in diagnosing IT issues and knowledge of hardware/software systems required.
- Other info: We welcome applicants from all backgrounds and ensure an inclusive recruitment process.
The predicted salary is between 28800 - 43200 £ per year.
The IT Support Technician is responsible for the day to day management and quality of incidents and activities that are required to be completed by the On-Site Support team. Operating within the Rentokil Initial Service management framework, the On-Site Support team is responsible for the day to day management of the user devices estate, working closely with Service Delivery to ensure services are delivered within the agreed SLA’s. Act as a resource to assist in the implementation and delivery of projects.
Main Tasks:
- Undertakes routine installations and de-installations of items of hardware and/or software.
- Takes action to ensure targets are met within established safety and quality procedures, including, where appropriate, handover to the client.
- Uses system management software and tools to collect agreed performance statistics.
- Carries out agreed system software maintenance tasks.
- Provides technical expertise to enable the correct application of operational procedures.
- Contributes to the planning and implementation of maintenance and installation work.
- Ensures that incidents and requests are handled according to agreed procedures.
- Ensures that documentation of the supported components is available and in an appropriate form for those providing support.
- Creates and maintains support documentation.
Requirements:
- Diagnosing and resolving complex IT related support requests (hardware, software and applications).
- Proven analytical approach to problem-solving.
- Having a good understanding of at least one hardware platform (e.g., Dell, HP).
- Having a good knowledge of two or more system software products which are used by the organisation (e.g., Chrome OS, Windows 10, Google Apps).
Benefits:
- Competitive salary
- Hybrid working
- Rentokil Initial Reward Scheme
- 23 days holiday, plus 8 bank holidays
- Employee Assistance Programme
- Death in service benefit
- Healthcare
- Free parking
At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute. We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process.
UK Deskside Support Analyst :Rentokil employer: Manor Royal Business District
Contact Detail:
Manor Royal Business District Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK Deskside Support Analyst :Rentokil
✨Tip Number 1
Familiarise yourself with the specific hardware and software platforms mentioned in the job description, such as Dell, HP, Chrome OS, and Windows 10. Having hands-on experience or knowledge about these systems will give you an edge during interviews.
✨Tip Number 2
Brush up on your problem-solving skills, especially in diagnosing and resolving complex IT issues. Be prepared to discuss specific examples of how you've tackled similar challenges in the past, as this will demonstrate your analytical approach.
✨Tip Number 3
Understand the importance of SLAs (Service Level Agreements) in IT support roles. Be ready to explain how you have previously ensured that service delivery meets agreed targets, as this shows your commitment to quality and efficiency.
✨Tip Number 4
Prepare to discuss your experience with system management software and tools. Highlight any relevant tools you've used to collect performance statistics or manage incidents, as this will showcase your technical expertise and readiness for the role.
We think you need these skills to ace UK Deskside Support Analyst :Rentokil
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the UK Deskside Support Analyst position. Tailor your application to highlight relevant experiences that align with these tasks.
Highlight Technical Skills: Make sure to emphasise your technical expertise in diagnosing and resolving IT-related issues, particularly with hardware and software platforms mentioned in the job description, such as Dell, HP, Chrome OS, and Windows 10.
Showcase Problem-Solving Abilities: Provide specific examples in your CV or cover letter that demonstrate your analytical approach to problem-solving. Mention any past experiences where you successfully resolved complex IT support requests.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for working at Rentokil Initial. Mention their commitment to diversity and inclusion, and how you can contribute to that environment.
How to prepare for a job interview at Manor Royal Business District
✨Know Your Tech
Familiarise yourself with the hardware and software platforms mentioned in the job description, such as Dell, HP, Chrome OS, and Windows 10. Being able to discuss your experience with these technologies will show your technical expertise.
✨Demonstrate Problem-Solving Skills
Prepare examples of complex IT support requests you've successfully diagnosed and resolved. Highlight your analytical approach to problem-solving, as this is crucial for the role.
✨Understand Service Management Frameworks
Research Rentokil's service management framework and be ready to discuss how you can contribute to maintaining service levels and handling incidents according to agreed procedures.
✨Showcase Communication Skills
As you'll be working closely with the On-Site Support team and clients, emphasise your ability to communicate technical information clearly. Prepare to discuss how you document support processes and maintain clear communication with stakeholders.
