At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle servicing efficiently.
- Company: Join Harwoods, a leading automotive service provider with a friendly atmosphere.
- Benefits: Enjoy a competitive salary, annual bonus, 25 days leave, and a pension scheme.
- Other info: Flexible working hours with opportunities for training and career growth.
- Why this job: Be the go-to person for customers, making their experience smooth and enjoyable.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Annual bonus potential of £9,600
25 days annual leave + Bank Holidays
Company pension scheme
Employee referral programme
Working Pattern and applicable rotas
Manufacturer training
Harwoods Academy
Hours: Monday – Friday 8am-6pm, 1 in 3 Saturdays 9am-1pm (paid as overtime)
Job Purpose: Provide our customers with a warm, inviting and streamlined experience. Service Advisors will be required to build strong and trusting relationships whilst delivering outstanding levels of efficiency and communication. Be a knowledgeable and supportive point of contact for customers requiring servicing or repair to their vehicles. Successfully manage the flow of information between the workshop, the rest of the business and the customer to guarantee a highly satisfactory customer experience and to meet our brand standards. Here at Harwoods, we highly value organisational, communication and time management skills along with a friendly smile.
Department / Business / Location: Service
Reports to: Aftersales Manager
Key Responsibilities:
- Provide exceptional levels of customer service and ownership throughout your customer’s Harwoods experience.
- Ensure a close relationship with the workshop to guarantee a high standard of communication for the customer.
- Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets.
- Handle customer enquiries and queries promptly and efficiently to create and maintain customer loyalty and retention.
- Confidently establish an understanding agreement with the customer of the work to be carried out.
- Accurately maintain the service department loading system in line with workshop capacity.
- Manage the handover and administration and explain the work carried out on vehicle ensuring customers full understanding and authorisation.
- Understand and adhere to manufacturer service requirements.
- Maintain safe working practices and abide high standards of the business.
- Take on additional responsibilities as required by the business.
Service Advisor: Harwoods employer: Manor Royal Business District
At Harwoods, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee growth and development through initiatives like the Harwoods Academy. With competitive benefits including an annual bonus potential, generous leave, and a commitment to training, we ensure our Service Advisors thrive in a dynamic environment where they can build meaningful relationships with customers while enjoying a balanced work-life schedule.
Contact Details:
Manor Royal Business District Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor: Harwoods
✨Tip Number 1
Get to know the company! Research Harwoods and understand their values and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Service Advisor, you'll need to build strong relationships with customers. Role-play scenarios with friends or family to get comfortable explaining services and handling queries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Harwoods team.
We think you need these skills to ace Service Advisor: Harwoods
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight your experience in providing exceptional customer service. We want to see how you've built strong relationships and handled customer queries efficiently.
Be Organised and Clear:Your written application should reflect your organisational skills. Use clear headings and bullet points to make it easy for us to read. A well-structured application shows that you can manage information effectively, just like you'll need to do as a Service Advisor.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to match the job description. Mention specific skills like communication and time management that we value at Harwoods, and relate them to your past experiences.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at Manor Royal Business District
✨Know Your Stuff
Make sure you understand the role of a Service Advisor inside out. Familiarise yourself with the key responsibilities and skills mentioned in the job description. This will help you demonstrate your knowledge during the interview and show that you're genuinely interested in the position.
✨Show Off Your People Skills
Since this role is all about building relationships, be ready to share examples of how you've provided exceptional customer service in the past. Think of specific situations where you went above and beyond to help a customer, as this will highlight your ability to create a warm and inviting experience.
✨Practice Your Communication
Effective communication is crucial for a Service Advisor. Before the interview, practice explaining complex information in a simple way. You might even want to role-play with a friend, simulating customer interactions to showcase your ability to convey information clearly and efficiently.
✨Be Ready for Scenario Questions
Prepare for questions that ask how you'd handle specific situations, like managing customer complaints or coordinating with the workshop. Think through your responses and consider using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
