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- Tasks: Be the first point of contact for emergency calls and provide life-saving advice.
- Company: Join the NHS and make a real difference in people's lives.
- Benefits: Competitive pay, generous leave, flexible hours, and a fantastic pension scheme.
- Other info: Comprehensive training provided and opportunities for career development.
- Why this job: Help save lives while gaining valuable experience in a high-pressure environment.
- Qualifications: GCSEs in Maths, English, and ICT; strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Your NHS needs YOU! As a 999 Emergency Call Handler (Emergency Medical Advisor) you will be the first point of contact for those calling 999 in an emergency. You will use the NHS Pathways system to assess callers and provide life‑saving advice while an ambulance is on its way.
Main Duties
- We offer a comprehensive 9-week training programme. The curriculum includes 3 weeks of classroom learning, followed by 6 weeks of workplace observation and mentoring before you begin handling live calls. Applicants must attend the entire programme to obtain the Pathways licence.
- This is an office‑based role located at our NHS 111/999 contact centres in Medway or Crawley, West Sussex. Due to 24/7 shift patterns you must live within 45‑60 minutes’ commute of the centre. Please include relocation details in your application if you plan to move.
Working Hours
- Sundays and public holidays (~£22.26/hr).
- 35 days annual leave plus bank holidays (pro‑rated).
- Flexible rota pattern.
- Free parking.
- Blue Light discount card.
- Generous NHS pension scheme.
- Wellbeing hub.
- Staff networks.
- Training and development.
- Salary sacrifice schemes for cars or push bikes.
- Access to occupational health.
- Enhanced DBS check.
- Bonus scheme.
- New NHS staff start at the bottom of the band unless higher level experience is demonstrated.
Job Description
The 999 Call Handler uses NHS Pathways to provide urgent care advice, ranging from providing life‑saving advice during ambulance transit to directing callers to appropriate services. Demonstrate high personal commitment to patient‑focused service. Show drive and passion to make a difference while maintaining resilience in a high‑pressure environment. Work well as part of a team and independently; possess fast, accurate typing skills; meet minimum educational requirements. Remain calm under pressure, solve problems quickly, and demonstrate excellent interpersonal and empathetic skills.
Selection Process
The interview includes 6 Multi‑Mini Interviews (MMIs), a call‑listening element and a tour of the Emergency Operations Centre. Prior to the assessment day you will complete an online psychometric test. All successful applicants must undertake an Enhanced DBS check for adults and children.
Essential Qualifications
- Maths, English and ICT skills – GCSE level or higher, or evidence of equivalent use in previous employment.
Desirable Qualifications
- Level 2 in Customer Service or Health and Social Care.
Essential Experience
- Previous experience communicating with the public.
- Ability to build rapport with diverse audiences.
Desirable Experience
- Experience in a computer‑based role with strong IT skills.
- Experience working in a team or with stakeholders across varied settings.
Emergency Medical Advisor (999 Call Handler) - Crawley: Secamb employer: Manor Royal Business District
Contact Detail:
Manor Royal Business District Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Medical Advisor (999 Call Handler) - Crawley: Secamb
✨Tip Number 1
Get familiar with the NHS Pathways system before your interview. It’ll show you’re proactive and serious about the role. Plus, it’ll help you feel more confident when discussing how you’d handle emergency calls.
✨Tip Number 2
Practice your calmness under pressure! Try role-playing emergency scenarios with friends or family. This will help you think on your feet and demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Show off your interpersonal skills! During the interview, share examples of how you've built rapport with diverse audiences. This is key for a role where empathy and communication are crucial.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Emergency Medical Advisor (999 Call Handler) - Crawley: Secamb
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about making a difference in people's lives, especially in high-pressure situations.
Tailor Your Application: Make sure to customise your application to highlight relevant skills and experiences that match the job description. We love seeing how your background aligns with the role of a 999 Call Handler, so don’t hold back!
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, especially when it comes to your qualifications and experiences. Avoid jargon and make it easy for us to see why you’re a great fit.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Manor Royal Business District
✨Know Your NHS Pathways
Familiarise yourself with the NHS Pathways system before your interview. Understanding how it works and being able to discuss its importance in providing urgent care advice will show that you're serious about the role and ready to hit the ground running.
✨Stay Calm Under Pressure
Since this role involves handling emergencies, practice staying calm in high-pressure situations. You might want to think of examples from your past experiences where you successfully managed stress or helped someone in a crisis. This will demonstrate your resilience and ability to think clearly when it matters most.
✨Showcase Your Interpersonal Skills
Prepare to discuss how you've built rapport with diverse audiences in previous roles. Think of specific examples where your communication skills made a difference. This is crucial for a 999 Call Handler, as you'll need to connect with callers quickly and effectively.
✨Get Ready for the MMIs
The interview process includes Multi-Mini Interviews (MMIs), so practice answering situational questions in a concise manner. Focus on demonstrating your problem-solving abilities and empathy. Mock interviews with friends or family can help you refine your responses and boost your confidence.