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- Tasks: Diagnose and repair laptops while supporting the operations team.
- Company: Join Class Technology Solutions, a top provider of ICT solutions for education in the UK.
- Benefits: Enjoy 25 days holiday, a pension scheme, and sage benefits.
- Why this job: Be part of an innovative team making a real impact in education technology.
- Qualifications: Experience in IT is a plus; a can-do attitude is essential.
- Other info: Training provided; must have the right to work in the UK.
The predicted salary is between 27000 - 37800 £ per year.
Device Engineer
Salary: £27,000 per annum
Benefits: 25 days holiday, company pension scheme, sage benefits
Disclaimer: Applicant must have the right to work in the UK, no sponsorship available.
Class Technology Solutions (CTS) is a leading Education ICT solutions provider that provides consultancy, infrastructure services, network development and upgrades, and managed support services to educational establishments throughout the UK. CTS seeks to develop and bring to market innovative solutions.
We are looking for a Device Engineer to work on-site at our Crawley based Service Centre. Together with your team, you will diagnose and repair laptops and help in other areas of the operations department when needed.
Key Tasks
Technical
- Diagnose incoming laptops for defects and damage and log appropriately.
- Be able to install a Windows operating system.
- Maintenance of equipment, specialist repairs/modifications upgrades, software/hardware enhancements within own capabilities.
- Diagnose a hardware problem vs Accidental Damage.
- Ability to provide “neat” fixing, including cleaning of devices and making sure the device is sealed properly. Training will be provided.
- Able to check work appropriately and feel empowered to feedback/update tickets with diagnostic results and allocate ESD locations to repairs as part of our quality assurance process.
- Provide a basic level of Technical Support to end users on a 1st Line if needed.
- Update tickets with relevant Easy4u status in line with relevant repair diagnosis.
Customer Service
- Knowledge of dealing with individuals and resolving issues in a timely manner.
- Ability to communicate well in written English.
- Work with our Easy4u Service Platform and Helpdesk System to record items and ensure that Customers are informed of your progress with their repair.
- A strive for quality, rather than quantity.
Essential Requirements
- Experience in the IT Field is desirable.
- An ability to demonstrate your competence with repairing/building hardware.
- A can-do attitude to provide the best service to our customers.
- A self-starter – we are looking for suggestions on how to enhance our service.
- Ability to work with quality and speed to hit the road running in time for summer productions.
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Device Engineer: Class Technology Solutions Limited employer: Manor Royal Business District
Contact Detail:
Manor Royal Business District Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Device Engineer: Class Technology Solutions Limited
✨Tip Number 1
Familiarize yourself with the specific types of laptops and devices that Class Technology Solutions typically works with. This knowledge will help you stand out during the interview process, as you'll be able to speak directly to your experience and understanding of their equipment.
✨Tip Number 2
Brush up on your technical skills, especially in diagnosing hardware issues and installing Windows operating systems. Being able to demonstrate these skills practically can give you a significant edge when it comes to the hands-on aspects of the role.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've successfully resolved issues for clients or users in the past. This will highlight your ability to communicate effectively and provide quality support, which is crucial for this position.
✨Tip Number 4
Research Class Technology Solutions' values and recent projects. Being knowledgeable about the company will not only help you tailor your responses but also show your genuine interest in contributing to their mission of providing innovative educational solutions.
We think you need these skills to ace Device Engineer: Class Technology Solutions Limited
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Device Engineer at Class Technology Solutions. Familiarize yourself with the key tasks mentioned in the job description, such as diagnosing and repairing laptops, and providing technical support.
Tailor Your CV: Highlight your relevant experience in the IT field, especially any hands-on work with hardware repairs or installations. Use specific examples to demonstrate your competence and can-do attitude.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with their needs, particularly your ability to communicate effectively and provide excellent customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that your written English is clear and professional, as this is crucial for the role.
How to prepare for a job interview at Manor Royal Business District
✨Show Your Technical Skills
Be prepared to discuss your experience with diagnosing and repairing laptops. Highlight any specific examples where you successfully identified hardware issues or performed software installations.
✨Demonstrate Customer Service Experience
Since the role involves interacting with customers, share examples of how you've resolved issues in a timely manner. Emphasize your communication skills and ability to keep customers informed about their repairs.
✨Exhibit a Can-Do Attitude
Class Technology Solutions values a proactive approach. Be ready to discuss how you can contribute ideas to enhance service quality and efficiency. Show enthusiasm for the role and the company.
✨Prepare for Practical Scenarios
You might be asked to solve a technical problem during the interview. Brush up on your troubleshooting skills and be ready to demonstrate your thought process when diagnosing a hardware issue.
