Virgin Red Manager: Virgin Atlantic in Crawley

Salary: Competitive

Hours: 37.5 hours, Mon - Friday

Location: Hybrid, 2-3 days per week at VHQ, Crawley (with travel as required)

Contract: Permanent

Closing Date: 3rd August 2026

Start Date: 21st September 2026

In a nutshell

At Virgin Atlantic, we believe everyone can take on the world. Our loyalty programme is a vital part of how we reward our most valuable customers, creating memorable experiences and building lifelong relationships. Virgin Red sits at the heart of that ambition, bringing together the best of Virgin through one rewards ecosystem. We're looking for an exceptional partnership leader to help shape and drive one of the most important relationships in our loyalty business.

The role

As Manager – Virgin Red, you'll lead the operating agenda for the strategic partnership between Virgin Atlantic and Virgin Red. This is a high-profile role with significant commercial impact. You'll provide the leadership, governance and performance management that keeps the partnership focused on delivering outstanding customer experiences while growing revenue for Virgin Atlantic. Working across Loyalty, Customer Experience, Marketing, Finance, Digital, Data, Legal and Virgin Red, you'll align priorities, drive delivery, resolve complex challenges and ensure both organisations remain focused on achieving shared customer and commercial outcomes. You'll be equally comfortable presenting at leadership forums, influencing senior stakeholders and ensuring the detail behind delivery is running smoothly.

Day to day

• Lead the Virgin Atlantic operating agenda for the Virgin Red partnership, setting priorities and maintaining focus on the outcomes that matter most.
• Develop and manage the Virgin Red and Virgin Atlantic partnership roadmap, ensuring strategic objectives translate into clear deliverables, ownership and measurable results.
• Own the governance rhythm across both organisations, leading senior forums and enabling effective decision-making.
• Track partnership performance against commercial, customer and loyalty objectives, identifying risks, opportunities and areas for improvement.
• Produce clear, insight-led reporting for senior leadership, ensuring decisions are supported by robust commercial and customer data.
• Build trusted relationships across Virgin Atlantic and Virgin Red, influencing senior stakeholders and creating alignment across multiple functions.
• Resolve complex issues and remove delivery blockers, balancing customer, commercial and operational priorities.
• Lead and develop your direct report, creating a high-performing, collaborative and accountable team culture.

About you

As an already experienced manager, you will lead and develop your direct report, creating a high-performing, collaborative and accountable team culture. You'll thrive in complex environments, confidently navigating ambiguity while maintaining clarity, pace and accountability. You're commercially minded, highly organised and able to influence senior stakeholders through strong judgement, credibility and data-driven insight.

You'll also bring:

• Significant experience in strategic partnership management, loyalty, commercial delivery or complex account management.
• A strong track record of leading cross-functional initiatives with senior stakeholder visibility.
• Experience establishing governance, setting objectives and driving performance across matrix organisations.
• Excellent commercial awareness and an ability to connect partnership activity to customer value and business performance.
• Outstanding communication and influencing skills, with confidence engaging senior leaders.
• Strong analytical thinking and the ability to translate complex information into clear recommendations.
• Experience leading, coaching or developing others.
• An understanding of loyalty programmes, customer engagement or partnership ecosystems would be advantageous.

This role offers the opportunity to shape one of our most strategically important partnerships, influence senior leaders across the organisation and make a direct contribution to the future of our loyalty proposition. If you're excited by complex partnerships, commercial impact and creating brilliant customer experiences, we'd love to hear from you.

Be yourself. Our differences make us stronger. Virgin Atlantic are committed equal opportunities employers and positively encourage applications from suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. Diversity brings strength which is why we strive to provide an inclusive environment where individuality is celebrated, and we can ignite the potential of our forward-thinking mix of people.

Please be aware as part of our recruitment process we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role you have applied for. These may include application questions, video interviews or online testing. Please feel free to contact us at recruitment@fly.virgin.com if there are any reasonable adjustments to our process that you would like us to consider, for example use of hearing loops, sign language interpreter etc. Please don't hesitate to reach out if there are any issues preventing you from being at your best during your application or assessment process. Any issues raised after your assessment is completed or once a decision has been made will be too late for us to consider within our process.