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For Companies At a Glance
- Tasks: Be the friendly face for customers, managing their service needs and ensuring satisfaction.
- Company: Join Marshall Motor Group, a leading name in the automotive industry with a people-first culture.
- Benefits: Enjoy a competitive salary, bonuses, 25 days' leave, and exclusive discounts.
- Why this job: Kickstart your career in a dynamic environment where you can make a real difference.
- Qualifications: Customer service experience is key; automotive background is a plus.
- Other info: Receive tailored training and enjoy excellent career development opportunities.
The predicted salary is between 25000 - 36000 £ per year.
About The Role
Service Advisor at Marshall Volkswagen Gatwick
£30,738 basic + Bonus; 25 days' annual leave + bank holidays (increases with service); Life assurance & pension scheme; Discounts on car servicing, purchase & more; Access to exclusive shopping and lifestyle perks.
Full-time | 45 hours per week, including Saturday mornings on a rota basis
Drive your service career with a brand that puts people first – customers and colleagues alike. At Marshall Volkswagen Gatwick, we are offering an exciting opportunity for a friendly, customer-focused Service Advisor to join one of the UK's most respected automotive groups.
In this role:
- You will be the crucial link between our customers and the workshop, delivering a seamless and professional service from booking through to collection.
- You will welcome customers at the front of house, keep them informed throughout the process, and proactively manage follow-ups to maintain strong relationships and customer satisfaction.
- You will complete admin tasks efficiently and accurately, support customers with future vehicle needs, and act as a trusted advisor when it comes to maintenance, repairs, and service plans.
We are looking for:
- Someone with ideally an automotive background, but more importantly with the right customer service experience.
- Someone organised and detail-oriented, with excellent communication skills and the ability to manage their own workload and customer base.
- A team player who can handle issues professionally, keep calm under pressure, and use systems confidently to keep customers updated.
- Most importantly, someone who takes pride in delivering a positive experience for every customer, every time.
About us:
At Marshall Motor Group, we are proud to represent over 25 leading car, van, truck and motorbike brands across more than 130 stores in England. We are also part of the Constellation Automotive Group, home to some of the most well-known brands in the automotive industry, including webuyanycar, cinch and BCA. Our team is over 4,000 strong and receives excellent pay packages and fantastic benefits in an environment centred around integrity, respect and innovation.
We want to hear from people with a customer-centric, can-do attitude who are ready to drive their career – and our company – forward.
What will we offer you for your commitment to us?
- Performance rewards: Competitive bonus scheme, based on multiple achievable elements.
- Full tailored training: 2-Day Marshall Customer Service course, to get hands on with the role and ask questions in a collaborative space, setting you up for success from day one. We will also deliver a future bespoke session to ensure you are comfortable with your progress.
- Career development: Ongoing manufacturer training and development pathways across the Group.
- Financial security: Life insurance, contributory pension.
- Exclusive perks: Discounts and rewards via a dedicated employee platform.
- Referral bonuses: Up to £2,000 for successful referrals.
At Marshall Motor Group, our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
Service Advisor in Gatwick: Marshall Motor Group in Crawley employer: Manor Royal Business District
Contact Detail:
Manor Royal Business District Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Gatwick: Marshall Motor Group in Crawley
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might have connections in the automotive industry. A personal recommendation can go a long way in landing that Service Advisor role.
✨Tip Number 2
Prepare for the interview by researching Marshall Motor Group and their values. Show us you understand what it means to put customers first and how you can contribute to that ethos as a Service Advisor.
✨Tip Number 3
Practice your communication skills! As a Service Advisor, you'll need to keep customers informed and happy. Role-play with a friend or family member to get comfortable with handling customer queries and concerns.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Advisor in Gatwick: Marshall Motor Group in Crawley
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your friendly and professional approach.
Be Organised and Detail-Oriented: Since this role requires managing your own workload, it's important to demonstrate your organisational skills. Mention any tools or methods you use to stay on top of tasks and ensure nothing slips through the cracks.
Communicate Clearly: Effective communication is key in this role. Use clear and concise language in your application, and don't hesitate to show off your ability to keep customers informed and engaged throughout their service journey.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get to know you better, so don’t miss out!
How to prepare for a job interview at Manor Royal Business District
✨Know the Role Inside Out
Before your interview, make sure you understand the Service Advisor role thoroughly. Familiarise yourself with the key responsibilities, such as managing customer relationships and handling admin tasks. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, prepare examples from your past experiences where you've excelled in customer service. Think of situations where you resolved issues or went above and beyond for a customer. This will highlight your ability to deliver a positive experience, which is crucial for Marshall Motor Group.
✨Be Organised and Detail-Oriented
As a Service Advisor, you'll need to manage multiple tasks efficiently. During the interview, emphasise your organisational skills and how you prioritise tasks. You could mention tools or methods you use to stay organised, which will reassure them that you can handle the workload effectively.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, training opportunities, and career development. This shows your enthusiasm for the role and helps you gauge if Marshall Motor Group is the right fit for you.