At a Glance
- Tasks: Support ERP systems and troubleshoot data issues to keep operations running smoothly.
- Company: AerFin, a leader in aviation solutions with a focus on innovation and quality.
- Benefits: Enjoy a competitive salary, bonus scheme, healthcare, and generous annual leave.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Join a dynamic team and make a real impact in the aviation industry.
- Qualifications: Experience with ERP systems and strong Oracle SQL skills are essential.
The predicted salary is between 29700 - 36300 £ per year.
Permanent – Full-time – Location: Crawley or Newport
Reports to
- Head of Transformation
- About Aer Fin
Aer Fin is breathing new life into aviation.
We buy, sell, lease and repair aircraft, engines, and parts to maximise the value for their owners and provide a lower-cost supply of material to our airline, lessor and MRO customers.
Through our deep technical expertise and high-performance culture, we deliver confidence-inspiring quality, safety and value to our customers.
Our blend of industry expertise and experience – today’s insight and tomorrow’s foresight – gives us a unique perspective on our industry that is trusted by over 600 customers across six continents.
With regional hubs in Europe, Asia and the USA we're perfectly placed to keep fleets flying and get deals done. That's the Aer Fin way. That's the way ahead.
About the role
Reporting to the Head of Transformation, the Data & Systems Support Analyst plays a key role in supporting Aer Fin's ERP and data management processes, with a primary focus on the day-to-day operation and support of our Quantum ERP system.
This role is centred on resolving user issues, investigating incidents, supporting data management activities and maintaining stable operational processes across critical business systems.
The successful candidate will use their Oracle database knowledge to troubleshoot data and process-related issues, as well as provide support for Aer Fin's Java-based Universal Update Tool (UUT), which supports ERP data imports and updates.
This is an operational support role rather than a software development position.
We're looking for someone who enjoys problem solving, working closely with users and technical teams, and helping ensure our systems and data operate effectively to support the wider business.
Key Responsibilities
- ERP Support & User Issue Resolution
- Provide day-to-day support for users of the Quantum ERP system, investigating incidents, service requests and data-related issues.
- Troubleshoot user issues by analysing business processes, system behaviour and data quality concerns.
- Manage and update incidents through Halo ITSM, ensuring issues are accurately recorded, communicated and resolved.
- Support ERP data management activities, including data validation, investigation of discrepancies and process guidance.
- Use Oracle database knowledge to investigate issues within tables, relationships, triggers, procedures and database-driven logic.
- Identify recurring system issues, training requirements and process improvement opportunities.
- Provide guidance and support to users on correct ERP processes and data management practices.
- Escalate complex technical issues to appropriate internal teams or external vendors when required.
- Systems & Technical Support
- Support the operation of the Universal Update Tool (UUT) used for ERP data imports and updates.
- Investigate UUT-related issues and use Java knowledge to understand system behaviour and troubleshoot problems.
- Collaborate with IT teams to resolve integration, database and environment-related issues.
- Support stable operation of business-critical systems and associated data processes.
- Process Improvement & Documentation
- Identify opportunities to improve system support processes, controls and operational efficiency.
- Maintain documentation covering ERP support procedures, troubleshooting guidance and data management processes.
- Create and update knowledge articles, user guides and support resources.
- Contribute to continuous improvement initiatives across systems and data management activities.
- Collaboration
- Work closely with business users, analysts and IT colleagues to resolve issues and deliver effective support.
- Communicate clearly with stakeholders, providing updates on incidents, risks and support activities.
- Participate in operational reviews and support discussions, sharing insights on recurring issues and improvement opportunities.
- What You'll Bring
- Experience supporting ERP systems, business-critical applications or operational business systems.
- Strong Oracle SQL knowledge and experience investigating data-related issues.
- Understanding of Oracle database architecture, including tables, relationships, triggers, stored procedures and database packages.
- Working knowledge of Java, with the ability to understand and troubleshoot an existing Java-based business tool.
- Strong analytical and problem-solving skills with a methodical approach to issue resolution.
- Experience managing incidents, service requests or support activities within an ITSM environment.
- Excellent communication skills and the ability to build effective relationships with both technical and non-technical stakeholders.
- A support-focused mindset, with a passion for helping users and maintaining reliable business processes.
- Ability to manage multiple priorities in a fast-paced environment.
- Bachelor's degree in Computer Science, Information Systems, Business Analytics or a related discipline is desirable.
What we offer in return
- Discretionary Bonus Scheme
- Volunteering Leave
- Life Assurance
- Pension Scheme
- Employee Assistance Program (EAP)
- Healthcare Scheme
- 28 days of annual with an option to buy or sell an additional 5 days per year
- Electric Vehicle Leasing Scheme
- Grandternity Leave
- Appreciation & Festive Reward
- Social events and much more
Aer Fin is an equal opportunities employer, which cultivates opinion, listens to all views with respect, recognises people based on their merits without bias and embraces diversity.
(NB. we will not consider any CVs from agencies at this point, and will reach out to our PSL if required)
#J-18808-Ljbffr
Data Systems Support Analyst: Aerfin in Crawley employer: Manor Royal Business District
Elekta is an exceptional employer, offering a dynamic work environment where innovation meets collaboration in the MedTech sector. With a strong focus on employee growth, we provide comprehensive benefits including paid vacation, private medical insurance, and a competitive pension scheme, all while fostering a culture that values strategic thinking and teamwork. Join us in our office-based role to make a meaningful impact in global radiotherapy solutions and advance your career in a supportive setting.
Contact Details:
Manor Royal Business District Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Data Systems Support Analyst: Aerfin in Crawley
✨Get Involved in Data Science Meetups
Tap into local data science meetups or workshops to connect with fellow enthusiasts and professionals. These events are goldmines for networking, and sometimes even lead directly to job openings at companies like Manor Royal Business District!
✨Show Off Your Projects
Start building a public portfolio showcasing your data science projects on platforms like GitHub or personal websites. Highlight unique analyses or models you've developed. This not only demonstrates your skills but also gets your name out there for roles like Data Systems Support Analyst: Aerfin at Manor Royal Business District.
✨Leverage Professional Networks
Join professional bodies related to data science, like the Data Science Society or similar organisations. Getting involved can lead to mentorship opportunities and insider knowledge about full-time positions at companies like Manor Royal Business District.
✨Apply Directly through Our Website
When you find a suitable opening like Data Systems Support Analyst: Aerfin at Manor Royal Business District, make sure to apply directly through our website. It gives you an edge and shows you're keen to join our team. Plus, who doesn’t love a direct application? It’s easier than navigating through job boards!
We think you need these skills to ace Data Systems Support Analyst: Aerfin in Crawley
Some tips for your application 🫡
Show Off Your Projects:In the world of data science, your projects can speak volumes about your skills. Make sure to showcase a few key projects in your CV or portfolio, especially those that highlight your ability to work with data sets, build models, or use relevant tools like Python, R, or SQL. Don’t forget to include links to any GitHub repositories if applicable!
Quantify Your Achievements:Employers love numbers! When drafting your CV, highlight your achievements with quantifiable results. For instance, mention how your data analysis led to a certain percentage increase in efficiency or revenue at a previous job or project. These details can really make your application pop!
Craft a Tailored Cover Letter:For a full-time role at Manor Royal Business District, your cover letter should reflect your passion for data science and your excitement about the specific projects or values of the company. Dive into why you’re a good fit, how your skills align with their needs, and any unique perspectives you can bring to the team.
Stand Out with Relevant Courses and Certifications:Although experience talks, relevant courses or certifications can be your ticket to impressing hiring managers at Manor Royal Business District. Mention any standout courses you've completed that equipped you with essential skills, such as machine learning certifications or data visualisation courses. This shows your commitment to continuously developing your skills in the field!
How to prepare for a job interview at Manor Royal Business District
✨Brush Up on Your Statistics
For a data science role, we need to seriously sharpen our statistics skills. Get ready to tackle technical questions on probability distributions, hypothesis testing, and regression analysis. These are often the bread and butter of data science interviews, so don't just skim over them!
✨Showcase Your Projects
Prepare a killer portfolio showcasing your data science projects. We should include details about the datasets used, the tools and techniques applied, and the impact of your findings. If we can walk them through a particularly challenging project or a cool visualisation that had real-world implications, it’ll really make us stand out!
✨Get Comfortable with Python and R
Most data science positions require us to be proficient in programming languages like Python and R. We should practice common libraries like pandas, NumPy, and scikit-learn, and be ready for live coding exercises or algorithm questions. Showing off our coding chops can really impress the interviewers at Manor Royal Business District!
✨Prepare for Case Studies
Expect to encounter real-world case studies during the interview. We might be asked how we’d approach a data problem or analyse a dataset to extract insights. It's essential to think out loud and demonstrate our problem-solving process so that the interviewer can see our logical thinking in action.
