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- Tasks: Lead a team to deliver top-notch customer service and handle complaints effectively.
- Company: Join a not-for-profit organisation dedicated to fairness and simplicity for its members.
- Benefits: Enjoy flexible hybrid working, generous leave, and an award-winning pension scheme.
- Why this job: Be part of a supportive team focused on making a real difference in people's lives.
- Qualifications: Experience in people management and complaint handling, with strong communication skills required.
- Other info: We promote inclusivity and welcome applications from everyone, ensuring a diverse workplace.
The predicted salary is between 36000 - 60000 £ per year.
At the heart of our not-for-profit organisation is a commitment to making the future-saving experience simple and accessible for our members. We champion fairness and simplicity, focusing on service rather than profit. Join us for a rewarding journey where everyone can succeed, supported by our exceptional service and dedicated team. We offer a diverse, flexible, hybrid working environment that encourages everyone to be their best selves.
What you\’ll be doing:
As a Complaints Team Leader, you will support our executives in delivering high-quality customer service.
- Oversee team members providing excellent customer service and technical support for complaints.
- Build and maintain customer trust through effective complaint handling to enhance satisfaction and retention.
- Monitor and manage team competence with quality checks and controls.
- Identify opportunities for continuous improvement and champion change initiatives benefiting our members, advisors, and third parties.
What we’re looking for:
- People management experience
- Senior-level complaint handling experience
- Proficiency in Microsoft Office
- Ability to collaborate across business units
- Strong attention to detail
- Empathy and understanding of customer needs
- Excellent communication, interpersonal, and presentation skills
What you can expect from us:
- Generous pension contributions (up to 14% employer contribution)
- Starting annual leave of 25 days plus your birthday off, increasing with service
- Onsite parking
- Income protection, critical illness cover, and death in service insurance
- Employee healthcare
- Parental and adoption leave
- Paid learning and development opportunities, including professional qualifications
- Travel season ticket loans
- Volunteering days and charity payroll giving
- Onsite gym and Ride-to-Work scheme
Learn more about our employee support on our website.
Disability Statement
People\’s Partnership is an equal opportunities employer committed to fair treatment, dignity, and respect. We welcome applications from all, including those needing reasonable adjustments during the recruitment process. We value our people and strive to create an inclusive environment.
Perks
Our people are our strength. We offer an award-winning pension, healthcare, onsite gym, personal trainer access, massages, and subsidised meals. Discover more about our training programs designed to support your career development.
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Complaints Team Handler: People\'s Partnership employer: Manor Royal Business District
Contact Detail:
Manor Royal Business District Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Team Handler: People\'s Partnership
✨Tip Number 1
Familiarise yourself with the principles of effective complaint handling. Understanding how to build trust and enhance customer satisfaction will be crucial in your role as a Complaints Team Handler.
✨Tip Number 2
Showcase your people management experience by preparing examples of how you've successfully led teams in the past. Highlighting your ability to motivate and support team members will set you apart.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly Excel and PowerPoint. Being proficient in these tools will help you manage data and present findings effectively to your team and stakeholders.
✨Tip Number 4
Demonstrate your empathy and understanding of customer needs during any interactions. Prepare to discuss specific instances where you've successfully resolved complaints while maintaining a positive relationship with customers.
We think you need these skills to ace Complaints Team Handler: People\'s Partnership
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Complaints Team Handler. Highlight your relevant experience in people management and complaint handling in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your proficiency in Microsoft Office and any previous roles where you demonstrated excellent customer service and team leadership.
Craft a Compelling Cover Letter: Write a cover letter that showcases your empathy and understanding of customer needs. Use specific examples from your past experiences to illustrate how you have successfully handled complaints and improved customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Manor Royal Business District
✨Showcase Your People Management Skills
As a Complaints Team Handler, you'll need to demonstrate your experience in managing teams. Be prepared to share specific examples of how you've successfully led a team, resolved conflicts, and motivated others to achieve high-quality customer service.
✨Emphasise Your Complaint Handling Experience
Highlight your senior-level complaint handling experience during the interview. Discuss particular challenges you've faced and how you effectively resolved them, showcasing your ability to enhance customer satisfaction and retention.
✨Demonstrate Empathy and Understanding
Since the role requires a strong understanding of customer needs, be ready to discuss how you approach complaints with empathy. Share stories that illustrate your ability to connect with customers and address their concerns thoughtfully.
✨Prepare for Questions on Continuous Improvement
The organisation values continuous improvement, so think about how you've identified opportunities for change in previous roles. Be ready to discuss initiatives you've championed that benefited both customers and the business.
