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- Tasks: Lead and inspire the aftersales team to achieve service and parts goals.
- Company: Join Harwoods, a leading automotive group with a focus on excellence.
- Benefits: Enjoy competitive pay, bonuses, 25 days leave, and a company car.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in management and a passion for customer service.
- Other info: Great career growth opportunities and ongoing training at Harwoods Academy.
The predicted salary is between 36000 - 60000 £ per year.
Aftersales Manager benefits package at Crawley Audi
- Competitive basic and bonus plan
- Over achievement bonus
- 25 days annual leave + Bank Holidays
- CBS - Company car
- Company pension scheme
- Employee referral programme
- Manufacturer training
- Harwoods Academy
JOB PURPOSE
The role of the Aftersales Manager is to:
- Achieve parts and service volumes and profit objectives through motivating and developing the aftersales team to be fully competent in their job roles.
- Manage the sourcing and supply of manufacturer vehicle parts and monitor all service processes.
Department/Business/Location: Aftersales
Reports to: Head of Business
Direct Reports: Aftersales Team
KEY RESPONSIBILITIES
This Job Description is not contractual, and the content may be updated at any time.
- Maintain standards of performance of the Service and Parts teams through effective coaching and performance management.
- Recruit and select team members in line with organisational requirements.
- Maintain customer service standards and ensure understanding and adherence to the requirements of customer satisfaction indicators within the business.
- Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, cost of sales).
- Ensure effective stock control and warehouse management through regularly reviewing key operating controls (negative stock reports, PDR’s, margin and volume performance) in line with manufacturer and business operating requirements.
- Maximise commercial opportunities through developing and implementing campaigns within specific market sectors.
- Monitor and evaluate customer needs and competitor activity in the market, ensuring that marketing campaigns are relevant and targeted.
- Ensure all service processes meet brand standards requirements and that they are implemented in a consistent manner.
- Regularly communicate and interact with members of other departments to develop the business and the business team ethos.
- Maintain a safe and healthy working environment, ensuring staff comply with Health and Safety requirements.
Aftersales Manager- Audi: Harwoods employer: Manor Royal Business District
Contact Detail:
Manor Royal Business District Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager- Audi: Harwoods
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who work at Audi or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Show us that you understand what makes Crawley Audi tick and how you can contribute to their success as an Aftersales Manager.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the key responsibilities of the role. We want to hear how you can motivate teams and drive customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Aftersales Manager- Audi: Harwoods
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Manager role. Highlight your experience in managing teams, achieving sales targets, and any relevant training you've completed. We want to see how you can bring value to our aftersales team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with our needs. Don’t forget to mention your understanding of customer satisfaction and service processes – that’s key for us!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements. Did you boost sales or improve team performance? Numbers speak volumes, so include metrics where possible. We love seeing how you’ve made a difference in previous positions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Harwoods family!
How to prepare for a job interview at Manor Royal Business District
✨Know Your Stuff
Make sure you’re well-versed in the specifics of the Aftersales Manager role. Brush up on your knowledge of parts and service volumes, customer satisfaction indicators, and stock control. This will show that you’re not just interested in the job, but that you understand what it entails.
✨Showcase Your Leadership Skills
Since this role involves motivating and developing a team, be ready to share examples of how you've successfully led teams in the past. Think about specific situations where you’ve coached someone to improve their performance or how you’ve managed a team through challenges.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, the aftersales team dynamics, and how success is measured in this role. This shows you’re genuinely interested and helps you assess if the company is the right fit for you.
✨Demonstrate Your Customer Focus
Customer satisfaction is key in this role, so be prepared to discuss how you’ve previously ensured high standards of customer service. Share any strategies you’ve implemented to meet customer needs and how you’ve handled feedback or complaints effectively.